All Systems Operational

Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Systems Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Web Page Operational
90 days ago
100.0 % uptime
Today
Utility Billing Payment Portal Operational
90 days ago
99.93 % uptime
Today
Pleasanton Recreation (CivicRec) Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
100.0 % uptime
Today
Laserfiche - Public Records Search Operational
90 days ago
99.85 % uptime
Today
Internet Service Operational
90 days ago
99.97 % uptime
Today
GovQA Public Records Request Operational
90 days ago
100.0 % uptime
Today
City Council Video and Audio Streaming Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
100.0 % uptime
Today
Land Management / Permitting System Operational
90 days ago
100.0 % uptime
Today
Voice Permit System Operational
90 days ago
99.93 % uptime
Today
Pleasanton Police: Crime & Activity Map (RIMS) Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications Operational
90 days ago
100.0 % uptime
Today
Telephone and VoiceMail Operational
90 days ago
97.93 % uptime
Today
Online Business License Renewal Operational
90 days ago
99.99 % uptime
Today
GIS City Viewer Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network Operational
90 days ago
99.97 % uptime
Today
CityShare - SharePoint System Operational
90 days ago
100.0 % uptime
Today
FileTrail Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Financial/HRMS System Operational
90 days ago
100.0 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay Operational
90 days ago
73.27 % uptime
Today
File & Data Server Operational
90 days ago
100.0 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
99.93 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
E-FORMS Platform (Jotform) Operational
90 days ago
100.0 % uptime
Today
Veoci Operational
90 days ago
100.0 % uptime
Today
Telestaff Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan Operational
90 days ago
100.0 % uptime
Today
Utility Billing IVR Operational
90 days ago
73.27 % uptime
Today
Adobe Creative Cloud Operational
90 days ago
100.0 % uptime
Today
DocuSign Operational
90 days ago
100.0 % uptime
Today
Dog License System Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
99.97 % uptime
Today
Grammarly Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Monday.com Operational
90 days ago
100.0 % uptime
Today
Internal Software & Applications Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

LPFD Station 5 Comcast maintenance - April 28th 2026 Apr 28, 2026 00:00-02:00 PDT

Comcast will be performing maintenance on the ENS circuit located at LPFD Station 5. Network and internet access may be disrupted between the hour of 12am-2am on Tuesday April 28 on the LPFD workstations.
Posted on Apr 20, 2026 - 08:34 PDT
System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
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Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
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firehousearts.org
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Pleasanton Online Permit System - Uptime
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Tyler Munis - Selfservice Portal
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Laserfiche - Public Records Search - Uptime
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Internet Connectivity
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CivicClerk - Public Meetings: Agenda, Livestream
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Apr 21, 2026
Internet connectivity issues – partial impact
Resolved - This incident is now resolved. Go figure! Turned out to be a billing issue.

Our Tech is good, but ITs ability to pay the bills... not so good.
Apr 21, 09:15 PDT
Update - We are continuing to investigate this issue. One of our primary internet connections is down, which is affecting some remote access and several online City services.

You may have trouble connecting to certain systems, including some VPN access and applications that rely on the City’s public internet address of record, while we work to restore full service.
Apr 21, 08:07 PDT
Investigating - We are currently investigating an internet connectivity issue impacting some external access to City of Pleasanton systems. The City maintains two redundant paths to the internet, and core connectivity remains available; however, some inbound access to specific hosts may be unavailable or intermittently reachable.

During this time, users may experience service interruptions when reaching certain public-facing applications and services. Our team is actively investigating the root cause and working with our providers to restore full connectivity as quickly as possible. We will provide updates here as more information becomes available.
Apr 21, 07:47 PDT
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Utility Billing - IVR maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 17:00 PDT
Scheduled - Selectron will plan to conduct this maintenance on their Integration Server name: INTPLEASANTON (which is used to house the tunnel/connection between Tyler - Munis and our Relay Utility IVR & Outbound Systems that is managed our environment).

The scheduled outage date is – Friday, April 10th at 5PM PT. The maintenance should last 2-4 hours.

During this maintenance window, IVR will be unavailable and maintenance mode will be turned on/off by Selecton letting callers know this service is currently unavailable.
Apr 2, 15:10 PDT
Grammarly Outage Detected
Resolved - Document Creation, Upload, and Opening Failing in Grammarly Editor
Incident resolved
This incident has been resolved.
Time posted
Apr 10, 15:36 PDT
Apr 10, 17:22 PDT
Investigating - We are currently investigating an issue affecting Grammarly services.
Apr 10, 11:55 PDT
Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

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