Resolved -
This incident has been resolved.
Mar 25, 09:54 PDT
Monitoring -
The ESS login issue has been resolved, along with the related user authentication problems affecting other systems, such as Keeper. We believe these issues were connected to a broader identity access management matter.
Our team will continue to monitor the systems closely to ensure stability. If you continue to experience any access issues, please contact the IT Service Desk.
Thank you for your patience.
Mar 24, 12:10 PDT
Update -
Tyler Technologies’ first-level support team has been actively working on the issue but has not yet identified a resolution. The matter has now been escalated to their engineering team for further investigation.
We are also exploring whether this issue may be related to a broader identity access management problem, as we are seeing similar login issues reported by users attempting to access other systems, such as our remote access solution, Keeper. Our team is actively investigating this potential root cause to determine if a common underlying issue affects both systems.
Thank you for your continued patience as we work through this.
Mar 24, 12:04 PDT
Update -
Tyler Technologies’ first-level support team has been actively working on the issue but has not yet identified a resolution. The matter has now been escalated to their engineering team for further investigation.
We will monitor their progress closely and share updates as soon as more information becomes available.
Thank you for your continued patience.
Mar 24, 11:54 PDT
Investigating -
We are currently experiencing an issue with our Employee Self-Service (ESS) system that is preventing users from logging in. Our team is actively investigating the cause and working with our vendor to restore access quickly.
We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
Mar 24, 06:56 PDT