All Systems Operational
Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov ? Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Systems ? Operational
90 days ago
99.7 % uptime
Today
Pleasanton Library Web Page ? Operational
90 days ago
100.0 % uptime
Today
Utility Billing Payment Portal Operational
90 days ago
100.0 % uptime
Today
Pleasanton Recreation (CivicRec) ? Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
100.0 % uptime
Today
Laserfiche - Public Records Search ? Operational
90 days ago
99.98 % uptime
Today
Internet Service ? Operational
90 days ago
100.0 % uptime
Today
GovQA Public Records Request Operational
90 days ago
100.0 % uptime
Today
City Council Video and Audio Streaming ? Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com ? Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org ? Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
100.0 % uptime
Today
Land Management / Permitting System ? Operational
90 days ago
100.0 % uptime
Today
Voice Permit System ? Operational
90 days ago
100.0 % uptime
Today
www.trivalleyjobs.com Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications ? Operational
90 days ago
99.62 % uptime
Today
Telephone and VoiceMail ? Operational
90 days ago
100.0 % uptime
Today
Online Business License Renewal Operational
90 days ago
100.0 % uptime
Today
Police Online Reporting System Operational
90 days ago
100.0 % uptime
Today
GIS City Viewer ? Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network ? Operational
90 days ago
100.0 % uptime
Today
CityShare - SharePoint System ? Operational
90 days ago
100.0 % uptime
Today
FileTrail ? Operational
90 days ago
99.62 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Financial/HRMS System ? Operational
90 days ago
100.0 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams ? Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay ? Operational
90 days ago
100.0 % uptime
Today
File & Data Server Operational
90 days ago
100.0 % uptime
Today
Fileshare (Accellion Kiteworks) ? Operational
90 days ago
97.97 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
100.0 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
SeamlessDocs E-Form System ? Operational
90 days ago
100.0 % uptime
Today
Veoci ? Operational
90 days ago
100.0 % uptime
Today
Telestaff ? Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan ? Operational
90 days ago
100.0 % uptime
Today
Utility Billing IVR ? Operational
90 days ago
99.95 % uptime
Today
Adobe Creative Cloud ? Operational
90 days ago
100.0 % uptime
Today
DocuSign ? Operational
90 days ago
100.0 % uptime
Today
Dog License System ? Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
inpleasanton.com
Fetching
Tyler Munis - Selfservice Portal
Fetching
Laserfiche - Public Records Search - Uptime
Fetching
Internet Connectivity
Fetching
Past Incidents
May 8, 2024

No incidents reported today.

May 7, 2024

No incidents reported.

May 6, 2024
Important Notice: Library System Outage
Resolved - This incident has been resolved.
May 6, 16:53 PDT
Monitoring - Library System Update: Service Restoration

Date & Time: May 6, 2024, 1:02 PM PDT

Announcement: We are pleased to inform you that service and full functionality to all BiblioCommons products have been fully restored. We appreciate your patience and sincerely apologize for any inconvenience caused by today's outage.

Outage Details and Follow-Up:
BiblioCommons will provide a Reason for Outage (RFO) to detail what caused the disruption and outline measures to prevent future occurrences. This document will be made available as soon as it is released.

I appreciate your Patience:
Your understanding during this interruption was invaluable. If you encounter any issues or require further assistance, please get in touch with our library staff directly.
May 6, 13:20 PDT
Investigating - Vendor Alert: Our library system provider, BiblioCommons, is experiencing a critical outage affecting all their Library Management Systems products.

Details of the Outage:

Date & Time: Monday, May 6, 2024, 12:20 PM PDT
Impact: Key functionalities across all BiblioCommons products are currently unavailable.

Current Status:
BiblioCommons is actively investigating the root cause of this disruption.

Stay Updated:
This notification will be updated with further details as they become available. Please follow this article or subscribe to updates to receive an email notification when new information is posted.

We Apologize for the Inconvenience:
We understand our library services' critical role in your daily needs, and BiblioCommons is working diligently to resolve this issue. Thank you for your patience and understanding during this time.
May 6, 12:45 PDT
May 5, 2024

No incidents reported.

May 4, 2024
Telestaff Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:00 PDT
Scheduled - As part of our ongoing preventative maintenance program, we will be performing patching maintenance to your TeleStaff solution in your Production environment. Please see below for details of the upcoming maintenance event.

TeleStaff Firewall Maintenance – Production
UKG will be performing a Firewall maintenance activity in your TeleStaff GCP production environment.

• Date\Time and Duration of Maintenance:
• Friday, May 3, 2024, 12:00 AM ET - 4:00 AM ET
• Impacted Environment(s) or Services:
• TeleStaff Production Environment
• Impact\Availability:
• You may experience latency or a short interruption in services while this maintenance is being performed.
May 1, 16:02 PDT
May 3, 2024
May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Telestaff Maintenance
Completed - The scheduled maintenance has been completed.
Apr 26, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 21:00 PDT
Scheduled - On April 25, you may experience a 30-minute Service Disruption during the Maintenance Window while we deploy UKG TeleStaff Release 2023R2.1.1 to your Production environment(s).
Bookmark the UKG TeleStaff Release Notes in Community for quick access to release notes and additional resources as they are made available.

UKG TeleStaff
• Date\Time and Duration of Maintenance:
• Thursday, April 25, 2024, 12:00 AM ET - 04:00 AM ET
• Impacted Environment(s) or Services:
• LIVERMORE PLEASANTON FIRE (6105021) – UKG TeleStaff Production Environment(s)
• Impact\Availability:
• The UKG TeleStaff Production environment(s) will be unavailable for up to 30-minutes during the maintenance.

Thank you,
UKG Cloud Services
Apr 17, 10:46 PDT
Apr 25, 2024
Issue sending outbound email from some on-premise devices
Resolved - This issue has been resolved. Thank you for your patience.
Apr 25, 15:35 PDT
Identified - We are currently experiencing issues sending emails from a limited number of copiers, scanners, and other devices. Filetrail emails are also impacted. This outage is limited and does not impact email from Outlook (desktop and web) or mobile devices.
Apr 24, 12:51 PDT
Apr 24, 2024
SEW Portal Maintenance 4/23/2024
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 PDT
Scheduled - Please be advised that the SEW UB (Utility Billing) app and portal will be undergoing scheduled maintenance. Access to the app and portal will be unavailable for approximately 5 hours, with an expected service interruption of 2 hours during this period.

Maintenance Schedule:
Start Time: 4/23/24 11pm
End Time: 4/24/24 4am

During this maintenance window, our team will be implementing crucial updates and security patches to enhance the performance and functionality of the SEW UB platform. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Thank you for your cooperation.
Apr 23, 23:00 PDT
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