Identified - We are currently experiencing an unexpected interruption with our GlobalProtect VPN service. Access has been temporarily disabled while we work on restoring stable connectivity.
Our team is actively investigating the issue and implementing solutions to ensure a secure and reliable service. We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Sep 15, 2025 - 23:45 PDT
Our team is actively investigating the issue and implementing solutions to ensure a secure and reliable service. We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Sep 15, 2025 - 23:45 PDT
Update - We continue working to find fix for sso login. Please submit a ticket to Zendesk under web support if editing is needed. Thank you.
Sep 08, 2025 - 15:52 PDT
Sep 08, 2025 - 15:52 PDT
Update - SSO remains unavailable for web users - please submit a ticket to web support if editing is needed. Thank you.
Sep 02, 2025 - 05:53 PDT
Sep 02, 2025 - 05:53 PDT
Identified - The issue has been identified, and we are working on applying a patch. In the meantime, we have a workaround for web editor to edit web page, please submit a ticket to web support. Thank you.
Aug 28, 2025 - 12:46 PDT
Aug 28, 2025 - 12:46 PDT
Investigating - We have been informed that web editors cannot login to make edits. We are currently investigating the cause. The web site is functioning as normal
Aug 28, 2025 - 08:35 PDT
Aug 28, 2025 - 08:35 PDT
www.cityofpleasantonca.gov
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Under Maintenance
Pleasanton Library Systems
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Operational
Pleasanton Library Web Page
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Operational
Utility Billing Payment Portal
Operational
Pleasanton Recreation (CivicRec)
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Operational
Public Meetings - Agenda and LiveStream (CivicClerk)
Operational
Laserfiche - Public Records Search
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Operational
Internet Service
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Operational
GovQA Public Records Request
Operational
City Council Video and Audio Streaming
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Operational
www.inpleasanton.com
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Operational
www.firehousearts.org
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Operational
www.pleasantonpermits.com
Operational
Land Management / Permitting System
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Operational
Voice Permit System
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Operational
Pleasanton Police: Crime & Activity Map (RIMS)
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Operational
E-Mail Communications
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Operational
Telephone and VoiceMail
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Operational
Online Business License Renewal
Operational
GIS City Viewer
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Operational
Local and Wide Area Network
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Operational
CityShare - SharePoint System
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Operational
FileTrail
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Operational
Tyler Munis - Selfservice Portal
Operational
Tyler Munis - Financial/HRMS System
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Operational
Help Center - Helpdesk System
Operational
Microsoft Teams
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Operational
Cashiering System - BridgePay
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Operational
File & Data Server
Operational
SharePoint Online (Progress Intranet)
Operational
Zoom Telephone Services
Operational
Zoom Zoom Meetings
Operational
Zoom Zoom Video Webinars
Operational
Global Protect (remote access)
Major Outage
OpenText - XMEDIUS Fax Services
Operational
E-FORMS Platform (Jotform)
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Operational
Veoci
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Operational
Telestaff
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Operational
Splashtop Remote Desktop
Operational
DigEplan
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Operational
Utility Billing IVR
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Operational
Adobe Creative Cloud
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Operational
DocuSign
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Operational
Dog License System
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Operational
IT Servers
Operational
Grammarly
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Operational
Microsoft 365
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.