web editor sso login
Update - We continue working to find fix for sso login. Please submit a ticket to Zendesk under web support if editing is needed. Thank you.
Sep 08, 2025 - 15:52 PDT
Update - SSO remains unavailable for web users - please submit a ticket to web support if editing is needed. Thank you.
Sep 02, 2025 - 05:53 PDT
Identified - The issue has been identified, and we are working on applying a patch. In the meantime, we have a workaround for web editor to edit web page, please submit a ticket to web support. Thank you.
Aug 28, 2025 - 12:46 PDT
Investigating - We have been informed that web editors cannot login to make edits. We are currently investigating the cause. The web site is functioning as normal
Aug 28, 2025 - 08:35 PDT
Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov ? Under Maintenance
90 days ago
99.95 % uptime
Today
Pleasanton Library Systems ? Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Web Page ? Operational
90 days ago
100.0 % uptime
Today
Utility Billing Payment Portal Operational
90 days ago
100.0 % uptime
Today
Pleasanton Recreation (CivicRec) ? Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
100.0 % uptime
Today
Laserfiche - Public Records Search ? Operational
90 days ago
100.0 % uptime
Today
Internet Service ? Operational
90 days ago
100.0 % uptime
Today
GovQA Public Records Request Operational
90 days ago
100.0 % uptime
Today
City Council Video and Audio Streaming ? Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com ? Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org ? Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
100.0 % uptime
Today
Land Management / Permitting System ? Operational
90 days ago
100.0 % uptime
Today
Voice Permit System ? Operational
90 days ago
100.0 % uptime
Today
Pleasanton Police: Crime & Activity Map (RIMS) ? Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications ? Operational
90 days ago
100.0 % uptime
Today
Telephone and VoiceMail ? Operational
90 days ago
99.65 % uptime
Today
Online Business License Renewal Operational
90 days ago
100.0 % uptime
Today
GIS City Viewer ? Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network ? Operational
90 days ago
97.39 % uptime
Today
CityShare - SharePoint System ? Operational
90 days ago
100.0 % uptime
Today
FileTrail ? Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Financial/HRMS System ? Operational
90 days ago
100.0 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams ? Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay ? Operational
90 days ago
100.0 % uptime
Today
File & Data Server Operational
90 days ago
100.0 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
96.78 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
E-FORMS Platform (Jotform) ? Operational
90 days ago
100.0 % uptime
Today
Veoci ? Operational
90 days ago
100.0 % uptime
Today
Telestaff ? Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan ? Operational
90 days ago
100.0 % uptime
Today
Utility Billing IVR ? Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud ? Operational
90 days ago
100.0 % uptime
Today
DocuSign ? Operational
90 days ago
100.0 % uptime
Today
Dog License System ? Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
97.39 % uptime
Today
Grammarly ? Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Accela Maintenance 10-30-25 Oct 30, 2025 19:00-23:00 PDT

Accela will need to perform an infrastructure maintenance to its production environment, and services might experience slight disruptions during this time.
Posted on Oct 27, 2025 - 13:11 PDT
System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
Tyler Munis - Selfservice Portal
Fetching
Laserfiche - Public Records Search - Uptime
Fetching
Internet Connectivity
Fetching
CivicClerk - Public Meetings: Agenda, Livestream
Fetching
Oct 28, 2025

No incidents reported today.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Grammarly Outage Detected
Resolved - AI Grader and Citation Finder agents are not working as expected.

This incident has been resolved.
Time posted
Oct 23, 15:37 PDT
Oct 23, 20:55 PDT
Investigating - We are currently investigating an issue affecting Grammarly services.
Oct 23, 12:21 PDT
Oct 22, 2025
Grammarly Outage Detected
Resolved - Service interruption: Grammarly suggestions may not be fully available

Incident resolved


Time posted
Oct 21, 01:32 PDT
Oct 22, 17:05 PDT
Investigating - We are currently investigating an issue affecting Grammarly services.
Oct 21, 01:04 PDT
Oct 21, 2025
GISViewer - notification generation error
Resolved - The system has fully restored. It looks like AWS outage had an effected on the feature since we use a 3rd party system for address validation that's USPS certified.
Oct 21, 12:08 PDT
Update - We are continuing to investigate this issue. An external factor may be causing the disruption to the service.
Oct 20, 15:42 PDT
Investigating - GIS has been informed that notification generation workflow isn't generating the notification list. We are currently investigating the issue.
Oct 20, 13:54 PDT
Oct 20, 2025
Grammarly Outage Detected
Resolved - This incident has been resolved.
Oct 20, 18:35 PDT
Investigating - We are currently investigating an issue affecting Grammarly services.
Oct 20, 07:18 PDT
Grammarly Outage Detected
Resolved - This incident has been resolved.
Oct 20, 18:34 PDT
Investigating - We are currently investigating an issue affecting Grammarly services.
Oct 20, 05:01 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Grammarly Outage Detected
Resolved - Issues with text checking in the Grammarly Editor

This incident has been resolved.
Oct 17, 12:15 PDT
Investigating - We are currently investigating an issue affecting Grammarly services.
Oct 17, 07:37 PDT
Environment maintenance for Accela Production
Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 PDT
Scheduled - Upcoming scheduled maintenance notice

Accela will need to perform an infrastructure maintenance to its production environment, and services will experience slight disruptions during this time.

7pm - 2am PST
Oct 14, 14:14 PDT
Oct 16, 2025
Oct 15, 2025

No incidents reported.

Oct 14, 2025
Citywide Network Maintenance – October 14, 2025
Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 PDT
Scheduled - Summary:

Scheduled network maintenance may cause service interruptions at multiple City of Pleasanton locations, as Regional Network Providers will be performing a rolling fiber link upgrade.

Maintenance Window:
Start: Tuesday, October 14, 2025, 00:00 PDT (07:00 UTC)
End: Tuesday, October 14, 2025, 06:00 PDT (13:00 UTC)
Expected Duration: 5 hours

Impacted Services & Locations:

- Pleasanton Public Library’s network circuit
- City of Pleasanton-Locations:
- 1600 Oak Vista Way, Pleasanton
- 123 Main St, Pleasanton
- 5353 Sunol Blvd, Pleasanton

Expected Impact:
- Service interruptions are expected for the listed locations during the maintenance window.

Note: The non-library site at 123 Main St. may not be impacted at all due to a redundant circuit designed to provide continuity during network maintenance.

Additional Information:
- While work is scheduled for the stated time, unforeseen factors (such as weather) may cause delays.
Oct 13, 19:25 PDT
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