web editor sso login
Update - We continue working to find fix for sso login. Please submit a ticket to Zendesk under web support if editing is needed. Thank you.
Sep 08, 2025 - 15:52 PDT
Update - SSO remains unavailable for web users - please submit a ticket to web support if editing is needed. Thank you.
Sep 02, 2025 - 05:53 PDT
Identified - The issue has been identified, and we are working on applying a patch. In the meantime, we have a workaround for web editor to edit web page, please submit a ticket to web support. Thank you.
Aug 28, 2025 - 12:46 PDT
Investigating - We have been informed that web editors cannot login to make edits. We are currently investigating the cause. The web site is functioning as normal
Aug 28, 2025 - 08:35 PDT
Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov ? Under Maintenance
90 days ago
100.0 % uptime
Today
Pleasanton Library Systems ? Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Web Page ? Operational
90 days ago
100.0 % uptime
Today
Utility Billing Payment Portal Operational
90 days ago
100.0 % uptime
Today
Pleasanton Recreation (CivicRec) ? Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
100.0 % uptime
Today
Laserfiche - Public Records Search ? Operational
90 days ago
100.0 % uptime
Today
Internet Service ? Operational
90 days ago
100.0 % uptime
Today
GovQA Public Records Request Operational
90 days ago
100.0 % uptime
Today
City Council Video and Audio Streaming ? Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com ? Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org ? Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
100.0 % uptime
Today
Land Management / Permitting System ? Operational
90 days ago
100.0 % uptime
Today
Voice Permit System ? Operational
90 days ago
100.0 % uptime
Today
Pleasanton Police: Crime & Activity Map (RIMS) ? Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications ? Operational
90 days ago
100.0 % uptime
Today
Telephone and VoiceMail ? Operational
90 days ago
99.65 % uptime
Today
Online Business License Renewal Operational
90 days ago
100.0 % uptime
Today
GIS City Viewer ? Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network ? Operational
90 days ago
97.39 % uptime
Today
CityShare - SharePoint System ? Operational
90 days ago
100.0 % uptime
Today
FileTrail ? Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Financial/HRMS System ? Operational
90 days ago
100.0 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams ? Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay ? Operational
90 days ago
100.0 % uptime
Today
File & Data Server Operational
90 days ago
100.0 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
96.78 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
E-FORMS Platform (Jotform) ? Operational
90 days ago
100.0 % uptime
Today
Veoci ? Operational
90 days ago
100.0 % uptime
Today
Telestaff ? Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan ? Operational
90 days ago
100.0 % uptime
Today
Utility Billing IVR ? Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud ? Operational
90 days ago
100.0 % uptime
Today
DocuSign ? Operational
90 days ago
100.0 % uptime
Today
Dog License System ? Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
97.39 % uptime
Today
Grammarly ? Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
Tyler Munis - Selfservice Portal
Fetching
Laserfiche - Public Records Search - Uptime
Fetching
Internet Connectivity
Fetching
CivicClerk - Public Meetings: Agenda, Livestream
Fetching
Nov 11, 2025
Scheduled Network Maintenance at Fire Station 5
Completed - The scheduled maintenance has been completed.
Nov 11, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 01:00 PST
Scheduled - We would like to inform you of scheduled network maintenance that may impact Fire Station 5

Maintenance Window:
Monday, November 10, 2025
1:00 AM – 4:00 AM PST

Impact:
During this time, network connectivity at Fire Station 5 may be temporarily interrupted. No physical access to the site is required, and all services are expected to resume as normal once maintenance is complete.

Details:
This maintenance is being performed by Comcast Business to strengthen and improve network reliability. If you experience any issues after the maintenance window, please contact the IT department and reference ticket #54417
Nov 7, 11:11 PST
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Grammarly Outage Detected
Resolved - Issues logging in at https://superhuman.com and https://app.grammarly.com


This incident has been resolved.
Nov 7, 11:57 PST
Investigating - We are currently investigating an issue affecting Grammarly services.
Nov 6, 14:40 PST
Nov 6, 2025
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025
SEW Maintenance 11/2/25
Completed - The scheduled maintenance has been completed.
Nov 2, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 00:30 PDT
Scheduled - Scheduled Maintenance – Log Cleanup and Portal Downtime (Nov 2nd, 2025) starting at 12:30am. During this time, the SEW customer portal maybe unavailable.
Oct 29, 07:34 PDT
Nov 1, 2025

No incidents reported.

Oct 31, 2025
Utility Billing - IVR
Completed - The scheduled maintenance has been completed.
Oct 31, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 21:00 PDT
Scheduled - We will be performing scheduled maintenance on our hosted solutions environment. During the maintenance window, phone and internet services, as well as access to the Relay Portal and Command Center, will be interrupted intermittently while updates to our environment are applied.

Phases:

Phase 1
Time: 9:00 PM – 12:00 AM (ET)
Impact: Hosted Solutions Maintenance

Phase 2
Time: 12:01 AM – 3:00 AM (ET)
Impact: Relay Portal Maintenance
Oct 28, 15:27 PDT
Oct 30, 2025
Accela Maintenance 10-30-25
Completed - The scheduled maintenance has been completed.
Oct 30, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 19:00 PDT
Scheduled - Accela will need to perform an infrastructure maintenance to its production environment, and services might experience slight disruptions during this time.
Oct 27, 13:11 PDT
CIVP Construct API and Mobile Service Interruption
Resolved - SERVICE RESTORED as of 1:20 PM PT - pending closed loop verification with customers.

This is was mitigated ahead of Azure's reported full restoration by 4:20PM PT
Oct 30, 07:06 PDT
Monitoring - SERVICE RESTORED as of 1:20 PM PT - pending closed loop verification with customers.

This is was mitigated ahead of Azure's reported full restoration by 4:20PM PT - please report any issues you experience to Support, but no further impact is expected.

Impact was limited to API (Construct) and Mobile during this incident.

Monitoring will continue until Close of Business today.

Time posted

Oct 29, 13:36 PDT
Oct 29, 13:57 PDT
Update - An update has been posted

Update from MS now:

"We are continuing to monitor progress closely and will provide an ETA for full mitigation within the next 20 minutes as we assess recovery across the AFD service."

NOTE that the Accela failover plan for this service is being prepped and validated in parallel, and service is expected to be restored regardless of Microsoft updates.

Updates as they become available.

Time posted

Oct 29, 12:14 PDT
Oct 29, 12:21 PDT
Update - We are continuing to work on a fix for this issue.
Oct 29, 11:44 PDT
Identified - Accela is actively moving to fail over services in parallel with Azure service restoration.

It's also been determined that CRM services are impacted, in addition to CIVP Mobile and Construct.

"Starting at approximately 16:00 UTC, we began experiencing Azure Front Door (AFD) issues resulting in a loss of availability of some services. We suspect that an inadvertent configuration change as the trigger event for this issue. We are taking two concurrent actions where we are blocking all changes to the AFD services and at the same time rolling back to our last known good state.

We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly.

We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update.

This message was last updated at 17:18 UTC on 29 October 2025"
Oct 29, 11:41 PDT
Oct 29, 2025
Oct 28, 2025

No incidents reported.

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