LPFD fire-share server migration on 01/30/26 @ 10pm PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 2026 - 22:00 PST
Scheduled - IT will be migrating the Fire-shared server at LPFD to new hardware starting at 10pm PST on 01/30/26. . The server will experience about 10-15 minutes of downtime with the entire migration taking about 2 hours to complete. We ask that LPFD users save any active documents accessed on fire-shared by 9pm PST on Friday 01/30/26 to avoid an data loss on active documents. If you have any questions or concerns, please contact the Pleasanton IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Jan 30, 2026 22:00 - Jan 31, 2026 00:00 PST
Grammarly Outage Detected
Investigating - We are currently investigating an issue affecting Grammarly services.
Jan 30, 2026 - 12:26 PST
Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Systems Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Web Page Operational
90 days ago
100.0 % uptime
Today
Utility Billing Payment Portal Operational
90 days ago
100.0 % uptime
Today
Pleasanton Recreation (CivicRec) Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
100.0 % uptime
Today
Laserfiche - Public Records Search Operational
90 days ago
100.0 % uptime
Today
Internet Service Operational
90 days ago
99.98 % uptime
Today
GovQA Public Records Request Operational
90 days ago
100.0 % uptime
Today
City Council Video and Audio Streaming Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
100.0 % uptime
Today
Land Management / Permitting System Operational
90 days ago
100.0 % uptime
Today
Voice Permit System Operational
90 days ago
100.0 % uptime
Today
Pleasanton Police: Crime & Activity Map (RIMS) Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications Operational
90 days ago
100.0 % uptime
Today
Telephone and VoiceMail Operational
90 days ago
99.98 % uptime
Today
Online Business License Renewal Operational
90 days ago
99.99 % uptime
Today
GIS City Viewer Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network Operational
90 days ago
99.98 % uptime
Today
CityShare - SharePoint System Operational
90 days ago
100.0 % uptime
Today
FileTrail Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
99.93 % uptime
Today
Tyler Munis - Financial/HRMS System Operational
90 days ago
99.93 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay Operational
90 days ago
100.0 % uptime
Today
File & Data Server Under Maintenance
90 days ago
100.0 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
100.0 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
E-FORMS Platform (Jotform) Operational
90 days ago
100.0 % uptime
Today
Veoci Operational
90 days ago
100.0 % uptime
Today
Telestaff Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan Operational
90 days ago
100.0 % uptime
Today
Utility Billing IVR Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud Operational
90 days ago
100.0 % uptime
Today
DocuSign Operational
90 days ago
100.0 % uptime
Today
Dog License System Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
99.98 % uptime
Today
Grammarly Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Monday.com Operational
90 days ago
88.64 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
Tyler Munis - Selfservice Portal
Fetching
Laserfiche - Public Records Search - Uptime
Fetching
Internet Connectivity
Fetching
CivicClerk - Public Meetings: Agenda, Livestream
Fetching
Jan 30, 2026

Unresolved incidents: LPFD fire-share server migration on 01/30/26 @ 10pm PST, Grammarly Outage Detected.

Jan 29, 2026
Grammarly Outage Detected
Resolved - This incident has been resolved.
Jan 29, 18:23 PST
Investigating - We are currently investigating an issue affecting Grammarly services.
Jan 22, 14:03 PST
Business License - Progressive software
Resolved - The issue affecting PSI software has been resolved by IT. Users should now be able to access the system normally.
Jan 29, 16:11 PST
Investigating - Our IT team is currently investigating an issue affecting PSI software, both internal access as well as Online renewal access. We will share updates as they become available.
Jan 29, 16:05 PST
Jan 28, 2026
LPFD server migration on 01/28/26 @ 10pm PST
Completed - The scheduled maintenance has been completed.
Jan 28, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:00 PST
Scheduled - IT will be migrating the following LPFD servers to new hardware starting at 10pm PST on 01/28/26. Fire-RMS and fire-fpb-2023. Each server will experience about 10-15 minutes of downtime with the entire migration taking about 90 minutes to complete. If you have any questions or concerns, please contact the Pleasanton IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Jan 28, 10:58 PST
Jan 27, 2026
LPFD server migration on 01/27/26 @ 10pm PST
Completed - The scheduled maintenance has been completed.
Jan 27, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 PST
Scheduled - IT will be migrating the following LPFD servers to new hardware starting at 10pm PST on 01/27/26. Fire-rescuenet, fire-sql01, fire-ts-sandbox. Each server will experience about 10-15 minutes of downtime with the entire migration taking about 90 minutes to complete. If you have any questions or concerns, please contact the Pleasanton IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Jan 26, 16:16 PST
Jan 26, 2026
LPFD server migration on 01/26/26 @ 10pm PST
Completed - The scheduled maintenance has been completed.
Jan 26, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 PST
Scheduled - IT will be migrating the following LPFD servers to new hardware starting at 10pm PST on 01/26/26. Fire-app, Fire-fpb, Fire-intra, Fire-mapping, Fire-print-server. Each server will experience about 10-15 minutes of downtime with the entire migration taking about 90 minutes to complete. If you have any questions or concerns, please contact the Pleasanton IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Jan 26, 15:23 PST
Jan 25, 2026

No incidents reported.

Jan 24, 2026
Tyler Munis Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 07:00 PST
Scheduled - Tyler Munis will undergo scheduled maintenance from 6:00 AM to 7:00 AM on Saturday, 1/24/2026. The following services may experience a 10-to-20-minute interruption during this maintenance window: Self-Service (ESS), Tyler Munis, and some cashiering systems.
Jan 23, 11:21 PST
Jan 23, 2026

No incidents reported.

Jan 22, 2026
Jan 21, 2026
Issues with Tyler Munis
Resolved - The issues have been resolved. Thank you for your patience.
Jan 21, 14:33 PST
Investigating - We are currently receiving multiple reports of issues affecting Tyler Munis, including applications and Employee Self-Service (ESS). Our team is actively investigating the matter and working to identify the root cause. We will provide updates as more information becomes available.

Thank you for your patience.
Jan 21, 09:57 PST
Grammarly Outage Detected
Resolved - Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/
Incident resolved
Jan 21, 12:19 PST
Investigating - We are currently investigating an issue affecting Grammarly services.
Jan 20, 14:11 PST
Grammarly Outage Detected
Resolved - Supehuman Go and AI Chat experience temporary service interruption
Incident resolved
Jan 21, 12:18 PST
Investigating - We are currently investigating an issue affecting Grammarly services.
Jan 20, 16:55 PST
Jan 20, 2026
Tyler Munis Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 22:00 PST
Scheduled - Tyler Munis will undergo scheduled maintenance from 10:00 PM to 11:00 PM on 1/20/2026. The following services will be impacted: Self-Service (ESS), Tyler Munis, and some cashiering systems.
Jan 20, 13:48 PST
Jan 19, 2026
City Network Partial Outage – Select Facilities and Outlying Areas
Resolved - This incident has been resolved.
Jan 19, 20:05 PST
Monitoring - The root cause of the data center outage has been traced to a failed UPS unit at the affected site. Critical systems have been transitioned to a secondary UPS, and power to the impacted infrastructure is now stable.
​
Application and network services hosted at this data center are currently being restored, and users should begin to see services return to service over the next several minutes. The team will continue to closely monitor the environment as the remaining recovery tasks are completed to ensure systems remain stable.
​
Another update will be provided once all services are fully restored or if any new issues are identified.
Jan 18, 09:57 PST
Identified - We are currently experiencing a power-related outage at one of our data centers. Power to the facility appears to be available, but there are possible downstream electrical or infrastructure issues preventing full restoration of power to the data center equipment.

A team is en route to the site to perform on-site diagnostics to restore services safely and as quickly as possible. Some applications and network services hosted at this location may remain unavailable or degraded until power is fully stabilized and systems are brought back online.
​
Next update will be provided once the on-site assessment is complete or within 60 minutes, whichever comes first.
Jan 18, 08:51 PST
Investigating - We are currently experiencing a partial network outage impacting some City facilities and several outlying areas. This may affect access to certain online City services and internal systems, including connectivity for some staff and field operations.

The IT team is actively investigating the issue to restore normal operations as quickly as possible.
​
We apologize for the inconvenience and appreciate your patience while this incident is being resolved. Updates will be posted on this page as more information becomes available, or if the impact to services changes.
Jan 18, 08:33 PST
Jan 18, 2026
Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage