All Systems Operational

Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov ? Operational
90 days ago
99.47 % uptime
Today
Pleasanton Library Systems ? Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Web Page ? Operational
90 days ago
99.47 % uptime
Today
Utility Billing Payment Portal Operational
90 days ago
99.47 % uptime
Today
Pleasanton Recreation (CivicRec) ? Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
99.47 % uptime
Today
Laserfiche - Public Records Search ? Operational
90 days ago
99.47 % uptime
Today
Internet Service ? Operational
90 days ago
100.0 % uptime
Today
GovQA Public Records Request Operational
90 days ago
99.47 % uptime
Today
City Council Video and Audio Streaming ? Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com ? Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org ? Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
99.47 % uptime
Today
Land Management / Permitting System ? Operational
90 days ago
99.47 % uptime
Today
Voice Permit System ? Operational
90 days ago
100.0 % uptime
Today
www.trivalleyjobs.com Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications ? Operational
90 days ago
100.0 % uptime
Today
Telephone and VoiceMail ? Operational
90 days ago
100.0 % uptime
Today
Online Business License Renewal Operational
90 days ago
100.0 % uptime
Today
Police Online Reporting System Operational
90 days ago
100.0 % uptime
Today
GIS City Viewer ? Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network ? Operational
90 days ago
99.95 % uptime
Today
CityShare - SharePoint System ? Operational
90 days ago
100.0 % uptime
Today
FileTrail ? Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
99.74 % uptime
Today
Tyler Munis - Financial/HRMS System ? Operational
90 days ago
99.98 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams ? Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay ? Operational
90 days ago
100.0 % uptime
Today
File & Data Server Operational
90 days ago
100.0 % uptime
Today
Fileshare (Accellion Kiteworks) ? Operational
90 days ago
100.0 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
99.99 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
SeamlessDocs E-Form System ? Operational
90 days ago
100.0 % uptime
Today
Veoci ? Operational
90 days ago
100.0 % uptime
Today
Telestaff ? Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan ? Operational
90 days ago
100.0 % uptime
Today
Utility Billing IVR ? Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud ? Operational
90 days ago
100.0 % uptime
Today
DocuSign ? Operational
90 days ago
100.0 % uptime
Today
Dog License System ? Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
100.0 % uptime
Today
Grammarly ? Operational
90 days ago
99.94 % uptime
Today
Grammarly Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
inpleasanton.com
Fetching
Tyler Munis - Selfservice Portal
Fetching
Laserfiche - Public Records Search - Uptime
Fetching
Internet Connectivity
Fetching
Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
ESS Login Issues
Resolved - This incident has been resolved.
Mar 25, 09:54 PDT
Monitoring - The ESS login issue has been resolved, along with the related user authentication problems affecting other systems, such as Keeper. We believe these issues were connected to a broader identity access management matter.

Our team will continue to monitor the systems closely to ensure stability. If you continue to experience any access issues, please contact the IT Service Desk.

Thank you for your patience.
Mar 24, 12:10 PDT
Update - Tyler Technologies’ first-level support team has been actively working on the issue but has not yet identified a resolution. The matter has now been escalated to their engineering team for further investigation.

We are also exploring whether this issue may be related to a broader identity access management problem, as we are seeing similar login issues reported by users attempting to access other systems, such as our remote access solution, Keeper. Our team is actively investigating this potential root cause to determine if a common underlying issue affects both systems.

Thank you for your continued patience as we work through this.
Mar 24, 12:04 PDT
Update - Tyler Technologies’ first-level support team has been actively working on the issue but has not yet identified a resolution. The matter has now been escalated to their engineering team for further investigation.

We will monitor their progress closely and share updates as soon as more information becomes available.

Thank you for your continued patience.
Mar 24, 11:54 PDT
Investigating - We are currently experiencing an issue with our Employee Self-Service (ESS) system that is preventing users from logging in. Our team is actively investigating the cause and working with our vendor to restore access quickly.

We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
Mar 24, 06:56 PDT
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

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