Update - We continue working to find fix for sso login. Please submit a ticket to Zendesk under web support if editing is needed. Thank you.
Sep 08, 2025 - 15:52 PDT
Sep 08, 2025 - 15:52 PDT
Update - SSO remains unavailable for web users - please submit a ticket to web support if editing is needed. Thank you.
Sep 02, 2025 - 05:53 PDT
Sep 02, 2025 - 05:53 PDT
Identified - The issue has been identified, and we are working on applying a patch. In the meantime, we have a workaround for web editor to edit web page, please submit a ticket to web support. Thank you.
Aug 28, 2025 - 12:46 PDT
Aug 28, 2025 - 12:46 PDT
Investigating - We have been informed that web editors cannot login to make edits. We are currently investigating the cause. The web site is functioning as normal
Aug 28, 2025 - 08:35 PDT
Aug 28, 2025 - 08:35 PDT
www.cityofpleasantonca.gov
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Under Maintenance
Pleasanton Library Systems
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Operational
Pleasanton Library Web Page
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Operational
Utility Billing Payment Portal
Operational
Pleasanton Recreation (CivicRec)
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Operational
Public Meetings - Agenda and LiveStream (CivicClerk)
Operational
Laserfiche - Public Records Search
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Operational
Internet Service
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Operational
GovQA Public Records Request
Operational
City Council Video and Audio Streaming
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Operational
www.inpleasanton.com
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Operational
www.firehousearts.org
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Operational
www.pleasantonpermits.com
Operational
Land Management / Permitting System
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Operational
Voice Permit System
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Operational
Pleasanton Police: Crime & Activity Map (RIMS)
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Operational
E-Mail Communications
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Operational
Telephone and VoiceMail
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Operational
Online Business License Renewal
Operational
GIS City Viewer
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Operational
Local and Wide Area Network
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Operational
CityShare - SharePoint System
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Operational
FileTrail
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Operational
Tyler Munis - Selfservice Portal
Operational
Tyler Munis - Financial/HRMS System
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Operational
Help Center - Helpdesk System
Operational
Microsoft Teams
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Operational
Cashiering System - BridgePay
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Operational
File & Data Server
Operational
SharePoint Online (Progress Intranet)
Operational
Zoom Telephone Services
Operational
Zoom Zoom Meetings
Operational
Zoom Zoom Video Webinars
Operational
Global Protect (remote access)
Operational
OpenText - XMEDIUS Fax Services
Operational
E-FORMS Platform (Jotform)
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Operational
Veoci
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Operational
Telestaff
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Operational
Splashtop Remote Desktop
Operational
DigEplan
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Operational
Utility Billing IVR
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Operational
Adobe Creative Cloud
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Operational
DocuSign
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Operational
Dog License System
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Operational
IT Servers
Operational
Grammarly
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Operational
Microsoft 365
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Accela Maintenance 11-20-25 (non-Production) Nov 20, 2025 17:00 - Nov 21, 2025 00:00 PST
Environment maintenance for Accela Non-production
Accela will need to perform an infrastructure maintenance to its non-production environment, and services might experience slight disruptions during this time.
Posted on Nov 17, 2025 - 12:35 PST
Accela will need to perform an infrastructure maintenance to its non-production environment, and services might experience slight disruptions during this time.
Posted on Nov 17, 2025 - 12:35 PST
Accela Maintenance 11-20-25 (Production) Nov 20, 2025 19:00 - Nov 21, 2025 02:00 PST
maintenance for Accela Production
Accela will need to perform an infrastructure maintenance to its production environment, and services might experience slight disruptions during this time.
Posted on Nov 17, 2025 - 12:29 PST
Accela will need to perform an infrastructure maintenance to its production environment, and services might experience slight disruptions during this time.
Posted on Nov 17, 2025 - 12:29 PST