All Systems Operational

Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Systems Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Web Page Operational
90 days ago
100.0 % uptime
Today
Utility Billing Payment Portal Operational
90 days ago
100.0 % uptime
Today
Pleasanton Recreation (CivicRec) Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
100.0 % uptime
Today
Laserfiche - Public Records Search Operational
90 days ago
100.0 % uptime
Today
Internet Service Operational
90 days ago
100.0 % uptime
Today
GovQA Public Records Request Operational
90 days ago
100.0 % uptime
Today
City Council Video and Audio Streaming Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
100.0 % uptime
Today
Land Management / Permitting System Operational
90 days ago
100.0 % uptime
Today
Voice Permit System Operational
90 days ago
100.0 % uptime
Today
Pleasanton Police: Crime & Activity Map (RIMS) Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications Operational
90 days ago
100.0 % uptime
Today
Telephone and VoiceMail Operational
90 days ago
100.0 % uptime
Today
Online Business License Renewal Operational
90 days ago
100.0 % uptime
Today
GIS City Viewer Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network Operational
90 days ago
97.39 % uptime
Today
CityShare - SharePoint System Operational
90 days ago
100.0 % uptime
Today
FileTrail Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Financial/HRMS System Operational
90 days ago
100.0 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay Operational
90 days ago
100.0 % uptime
Today
File & Data Server Operational
90 days ago
100.0 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
100.0 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
E-FORMS Platform (Jotform) Operational
90 days ago
100.0 % uptime
Today
Veoci Operational
90 days ago
100.0 % uptime
Today
Telestaff Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan Operational
90 days ago
100.0 % uptime
Today
Utility Billing IVR Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud Operational
90 days ago
100.0 % uptime
Today
DocuSign Operational
90 days ago
100.0 % uptime
Today
Dog License System Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
97.39 % uptime
Today
Grammarly Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Selectron Maintenance 12-17-25 Dec 17, 2025 18:00-20:00 PST

We will be performing scheduled maintenance on our hosted solutions environment. During this maintenance window there may be brief interruptions as the updates are applied.
Posted on Dec 15, 2025 - 09:06 PST
System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
Tyler Munis - Selfservice Portal
Fetching
Laserfiche - Public Records Search - Uptime
Fetching
Internet Connectivity
Fetching
CivicClerk - Public Meetings: Agenda, Livestream
Fetching
Dec 17, 2025

No incidents reported today.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025
OSDData server migration on Sunday Dec 14 @ 9pm PST
Completed - The scheduled maintenance has been completed.
Dec 14, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 21:00 PST
Scheduled - IT will be performing a server migration of the OSDData server on Sunday Dec 14 at 9pm PST. City users that have share drive access to the M: drive should save/close any active files before the maintenance window on Dec 14. The migration should take no more than 90 minutes to complete and access will be restored before business day on Dec 15. If you have any questions or concerns, please contact the IT department at itrequest@cityofpleansantonca.gov or at 925-931-5083.
Dec 11, 09:51 PST
Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
web editor sso login
Resolved - I am pleased to inform you that during the scheduled website maintenance, we are able to resolve this issue. Web Editor can now logon using SSO. Your understanding and patience are greatly appreciated.
Dec 11, 16:02 PST
Update - We continue working to find fix for sso login. Please submit a ticket to Zendesk under web support if editing is needed. Thank you.
Sep 8, 15:52 PDT
Update - SSO remains unavailable for web users - please submit a ticket to web support if editing is needed. Thank you.
Sep 2, 05:53 PDT
Identified - The issue has been identified, and we are working on applying a patch. In the meantime, we have a workaround for web editor to edit web page, please submit a ticket to web support. Thank you.
Aug 28, 12:46 PDT
Investigating - We have been informed that web editors cannot login to make edits. We are currently investigating the cause. The web site is functioning as normal
Aug 28, 08:35 PDT
city website maintenance
Completed - The scheduled maintenance has concluded successfully. All systems are up and running smoothly. Thank you for your patience during this period.

For the Web Editor: If any changes were made between Monday and now, please reapply them to ensure everything is updated correctly.

Thank you once again for your cooperation.
Dec 11, 15:58 PST
Update - Scheduled maintenance remains in progress. Our team is actively working to ensure the maintenance proceeds smoothly. There may be momentary interruptions in the next hour. We appreciate your understanding.
Dec 11, 14:19 PST
Update - Scheduled maintenance remains in progress. Our team is actively working to ensure the maintenance proceeds smoothly. We are actively working to ensure the maintenance proceeds smoothly
Dec 10, 12:28 PST
In progress - Scheduled maintenance remains in progress. Our team is actively working to ensure the maintenance proceeds smoothly. We are actively working to ensure the maintenance proceeds smoothly
Dec 8, 12:30 PST
Update - This is a friendly reminder of upcoming maintenance:

The City of Pleasanton's website will undergo maintenance starting the morning of December 8th, 2025. The maintenance may take up to five days. Kindly understand the following:

Website Availability:
- The site will remain accessible to the public throughout the maintenance period.
- The site will remain editable by designated web editors

Content Changes:
- Any content updates made during this time will not be reflected after maintenance concludes.

Note to Web Editors:
- Maintain a detailed log of all content changes.
- Be prepared to reapply these changes once the maintenance period is complete.

We understand this may cause inconvenience and aim to make this transition as smooth and least disruptive as possible. This essential update will enhance our web infrastructure to better serve our public members and city staff

Thank you for your understanding and cooperation.
Dec 5, 17:06 PST
Scheduled - The City of Pleasanton's website will undergo maintenance starting the morning of December 8th, 2025. The maintenance may take up to five days. Kindly understand the following:

Website Availability:
- The site will remain accessible to the public throughout the maintenance period.
- The site will remain editable by designated web editors

Content Changes:
- Any content updates made during this time will not be reflected after maintenance concludes.

Note to Web Editors:
- Maintain a detailed log of all content changes.
- Be prepared to reapply these changes once the maintenance period is complete.

We understand this may cause inconvenience and aim to make this transition as smooth and least disruptive as possible. This essential update will enhance our web infrastructure to better serve our public members and city staff

Thank you for your understanding and cooperation.
Dec 4, 15:45 PST
Dec 10, 2025
OSD server maintenance - Dec 10 @ 9pm PST
Completed - The scheduled maintenance has been completed.
Dec 10, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 21:00 PST
Scheduled - IT will be performing server migrations of the following OSD servers. OSD print, PleasOSCSQL, and SmartGeoTech on Wednesday 12/10 at 9pm PST. The original maintenance on 12/3 was not completed due to a networking issue and not completed on that date. If you have any questions or concerns, please contact the IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Dec 10, 15:27 PST
Dec 9, 2025
OSD server maintenance - Dec 10 @ 9pm PST
Completed - The scheduled maintenance has been completed.
Dec 9, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 PST
Scheduled - IT will be performing server migrations of the following OSD servers. OSD print, PleasOSCSQL, and SmartGeoTech on Wednesday 12/10 at 9pm PST. The original maintenance on 12/3 was not completed due to a networking issue and not completed on that date. If you have any questions or concerns, please contact the IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Dec 9, 15:26 PST
Dec 8, 2025
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Printing issues
Resolved - The print server restore solve the performance issue and now allows users to print normally
Dec 4, 16:07 PST
Identified - The pleas print server was performing poorly and exhibiting problems when accessing the server. It was affecting the connectivity when users send jobs to the printer queues. We have restored end the server from a backup on Dec 2 and now operational again.
Dec 4, 16:06 PST
Investigating - We would like to inform you that the IT department is aware of a current issue affecting printing capabilities. Users may be experiencing difficulties when attempting to print documents.

Details:

Issue: Users unable to print documents.
Status: Under investigation by IT.
Expected Resolution: Our team is actively working to resolve this and will update you as soon as more information becomes available.
Dec 4, 12:01 PST
Dec 3, 2025
OSD Server maintenance - 12.3.25 @ 9pm PST
Completed - The scheduled maintenance has been completed.
Dec 3, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:00 PST
Scheduled - IT will be performing server migrations of the following OSD servers. OSD print, PleasOSCSQL, and SmartGeoTech on Wednesday 12/3 at 9pm PST. If you have any questions or concerns, please contact the IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Dec 3, 14:31 PST
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