Munis Incident

Incident Report for City of Pleasanton Systems

Monitoring

Thank you for your patience. All Tyler Munis-related services have been restored. (Hub, Munis, Cashiering, Centrals, workflows, TCM)
We will monitor the services for a bit before marking this resolved.
Posted Apr 18, 2025 - 12:15 PDT

Update

We are aware that Tyler Munis, which had previously been restored, is currently experiencing issues again. Affected services include Employee Self Service (ESS), Munis Centrals, Tyler Cashiering, and Tyler Hub notifications. Our team is actively working with the vendor to investigate and resolve the issue as quickly as possible. We will provide further updates as they become available — thank you for your continued patience.
Posted Apr 18, 2025 - 09:09 PDT

Update

Munis Centrals are back up as well as Cashiering and Tyler Hub. Support is still working on the ESS issue.

Thank you for your continued patience as we work towards a resolution.
Posted Apr 17, 2025 - 14:32 PDT

Update

We are continuing to work on a fix for this issue.
Posted Apr 17, 2025 - 13:12 PDT

Identified

Tyler Munis is currently down, affecting access to Employee Self Service (ESS), Munis Centrals, Tyler Cashiering, and Tyler Hub notifications. Our team is actively working to identify and resolve the issue. We will provide updates as more information becomes available and services are restored. Thank you for your patience and understanding.
Posted Apr 17, 2025 - 12:57 PDT
This incident affects: Tyler Munis - Selfservice Portal and Tyler Munis - Financial/HRMS System.