All Systems Operational
Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov ? Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Systems ? Operational
90 days ago
99.73 % uptime
Today
Pleasanton Library Web Page ? Operational
90 days ago
100.0 % uptime
Today
Utility Billing Payment Portal Operational
90 days ago
100.0 % uptime
Today
Pleasanton Recreation (CivicRec) ? Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
100.0 % uptime
Today
Laserfiche - Public Records Search ? Operational
90 days ago
99.98 % uptime
Today
Internet Service ? Operational
90 days ago
100.0 % uptime
Today
GovQA Public Records Request Operational
90 days ago
100.0 % uptime
Today
City Council Video and Audio Streaming ? Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com ? Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org ? Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
100.0 % uptime
Today
Land Management / Permitting System ? Operational
90 days ago
100.0 % uptime
Today
Voice Permit System ? Operational
90 days ago
100.0 % uptime
Today
www.trivalleyjobs.com Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications ? Operational
90 days ago
99.62 % uptime
Today
Telephone and VoiceMail ? Operational
90 days ago
100.0 % uptime
Today
Online Business License Renewal Operational
90 days ago
100.0 % uptime
Today
Police Online Reporting System Operational
90 days ago
100.0 % uptime
Today
GIS City Viewer ? Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network ? Operational
90 days ago
100.0 % uptime
Today
CityShare - SharePoint System ? Operational
90 days ago
100.0 % uptime
Today
FileTrail ? Operational
90 days ago
99.62 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Financial/HRMS System ? Operational
90 days ago
99.77 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams ? Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay ? Operational
90 days ago
100.0 % uptime
Today
File & Data Server Operational
90 days ago
100.0 % uptime
Today
Fileshare (Accellion Kiteworks) ? Operational
90 days ago
97.97 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
100.0 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
SeamlessDocs E-Form System ? Operational
90 days ago
100.0 % uptime
Today
Veoci ? Operational
90 days ago
100.0 % uptime
Today
Telestaff ? Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan ? Operational
90 days ago
100.0 % uptime
Today
Utility Billing IVR ? Operational
90 days ago
99.95 % uptime
Today
Adobe Creative Cloud ? Operational
90 days ago
100.0 % uptime
Today
DocuSign ? Operational
90 days ago
100.0 % uptime
Today
Dog License System ? Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
inpleasanton.com
Fetching
Tyler Munis - Selfservice Portal
Fetching
Laserfiche - Public Records Search - Uptime
Fetching
Internet Connectivity
Fetching
Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024
Telestaff Maintenance
Completed - The scheduled maintenance has been completed.
Apr 26, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 21:00 PDT
Scheduled - On April 25, you may experience a 30-minute Service Disruption during the Maintenance Window while we deploy UKG TeleStaff Release 2023R2.1.1 to your Production environment(s).
Bookmark the UKG TeleStaff Release Notes in Community for quick access to release notes and additional resources as they are made available.

UKG TeleStaff
• Date\Time and Duration of Maintenance:
• Thursday, April 25, 2024, 12:00 AM ET - 04:00 AM ET
• Impacted Environment(s) or Services:
• LIVERMORE PLEASANTON FIRE (6105021) – UKG TeleStaff Production Environment(s)
• Impact\Availability:
• The UKG TeleStaff Production environment(s) will be unavailable for up to 30-minutes during the maintenance.

Thank you,
UKG Cloud Services
Apr 17, 10:46 PDT
Apr 25, 2024
Issue sending outbound email from some on-premise devices
Resolved - This issue has been resolved. Thank you for your patience.
Apr 25, 15:35 PDT
Identified - We are currently experiencing issues sending emails from a limited number of copiers, scanners, and other devices. Filetrail emails are also impacted. This outage is limited and does not impact email from Outlook (desktop and web) or mobile devices.
Apr 24, 12:51 PDT
Apr 24, 2024
SEW Portal Maintenance 4/23/2024
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 PDT
Scheduled - Please be advised that the SEW UB (Utility Billing) app and portal will be undergoing scheduled maintenance. Access to the app and portal will be unavailable for approximately 5 hours, with an expected service interruption of 2 hours during this period.

Maintenance Schedule:
Start Time: 4/23/24 11pm
End Time: 4/24/24 4am

During this maintenance window, our team will be implementing crucial updates and security patches to enhance the performance and functionality of the SEW UB platform. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Thank you for your cooperation.
Apr 23, 23:00 PDT
Apr 23, 2024
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024
Web Site Outage - Post-Incident Report (PIR)
Resolved - This incident has been resolved.
Apr 20, 12:29 PDT
Monitoring - Happy Friday, Team Pleasanton!

Our Primary website experienced a little hiccup this morning, going offline from 10:43 AM to 10:56 AM.

Was it a cyberattack? Nope! Ironically, it happened while the IT team fortified our posture with cybersecurity measures on our new and still shiny website. It turns out that a vendor “recommended” system change wasn’t so recommendable after all.

Just a reminder - we usually steer clear of making system changes during peak hours to keep things smooth. We’ll be tightening up our change management protocols to make sure we learn from today’s adventure.

I am sorry for any inconvenience this may have caused you and your department. We appreciate your patience and understanding!

Have a fantastic weekend!
Apr 19, 12:27 PDT
Apr 19, 2024
Laserfiche/Weblink Search function issues
Resolved - Laserfiche/Weblink Search functionality was restored.
Apr 19, 09:40 PDT
Monitoring - The search in Laserfiche may be offline or have poor performance issues at the following times:
- From 8 pm on Wednesday to 8 am on Thursday
- From 8 pm on Thursday to 8 am on Thursday
Apr 17, 15:58 PDT
Investigating - The Laserfiche Search function is currently not working, and we are investigating the issue.
This impacts the Laserfiche program and weblink at https://weblink.cityofpleasantonca.gov.
Apr 17, 14:50 PDT
Apr 18, 2024
Laserfiche/Weblink Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 17:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 17, 16:52 PDT
Scheduled - The Laserfiche/Weblink server will undergo maintenance on Thursday, 4/18/2024, from 5 PM to 6 PM. While maintenance is being performed, Laserfiche and Weblink (https://weblink.cityofpleasantonca.gov) will not be accessible.
Apr 17, 16:52 PDT
Apr 17, 2024
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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