All Systems Operational

Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Systems Operational
90 days ago
99.9 % uptime
Today
Pleasanton Library Web Page Operational
90 days ago
100.0 % uptime
Today
Utility Billing Payment Portal Operational
90 days ago
100.0 % uptime
Today
Pleasanton Recreation (CivicRec) Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
100.0 % uptime
Today
Laserfiche - Public Records Search Operational
90 days ago
100.0 % uptime
Today
Internet Service Operational
90 days ago
100.0 % uptime
Today
GovQA Public Records Request Operational
90 days ago
100.0 % uptime
Today
City Council Video and Audio Streaming Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
100.0 % uptime
Today
Land Management / Permitting System Operational
90 days ago
99.61 % uptime
Today
Voice Permit System Operational
90 days ago
100.0 % uptime
Today
Pleasanton Police: Crime & Activity Map (RIMS) Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications Operational
90 days ago
100.0 % uptime
Today
Telephone and VoiceMail Operational
90 days ago
100.0 % uptime
Today
Online Business License Renewal Operational
90 days ago
100.0 % uptime
Today
GIS City Viewer Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network Operational
90 days ago
100.0 % uptime
Today
CityShare - SharePoint System Operational
90 days ago
100.0 % uptime
Today
FileTrail Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
99.98 % uptime
Today
Tyler Munis - Financial/HRMS System Operational
90 days ago
99.98 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay Operational
90 days ago
100.0 % uptime
Today
File & Data Server Operational
90 days ago
100.0 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
99.66 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
E-FORMS Platform (Jotform) Operational
90 days ago
100.0 % uptime
Today
Veoci Operational
90 days ago
100.0 % uptime
Today
Telestaff Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan Operational
90 days ago
99.61 % uptime
Today
Utility Billing IVR Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud Operational
90 days ago
100.0 % uptime
Today
DocuSign Operational
90 days ago
100.0 % uptime
Today
Dog License System Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
100.0 % uptime
Today
Grammarly Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Monday.com Operational
90 days ago
100.0 % uptime
Today
Internal Software & Applications Operational
90 days ago
100.0 % uptime
Today
Claude claude.ai Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude Claude Cowork Operational
monday.com Platform Operational
monday.com Dashboards Operational
monday.com Login / SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
Tyler Munis - Selfservice Portal
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Laserfiche - Public Records Search - Uptime
Fetching
Internet Connectivity
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CivicClerk - Public Meetings: Agenda, Livestream
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Jul 25, 2026

No incidents reported today.

Jul 24, 2026
Pleasanton Library – BiblioCore Website Outage
Resolved - This incident has been resolved.
Jul 24, 12:07 PDT
Monitoring - From BiblioCommons:

Thursday, July 23, 2026, 5:15PM PT - We have been seeing stability and our engineers continue to monitor. Further updates will be posted here.
Jul 23, 17:52 PDT
Update - From BiblioCommons:

Thursday, July 23, 2026, 4:26PM PT - While most libraries were seeing their sites come back, some are seeing the 503 errors return. Our engineers are still investigating
Jul 23, 16:34 PDT
Investigating - We are aware of an outage affecting the Pleasanton Library’s BiblioCore website (pleasantonlibrary.bibliocommons.com), a hosted service provided by BiblioCommons.

Our monitoring systems detected the site becoming unavailable at approximately 3:06 PM PDT on Thursday, July 23, 2026, with HTTP 503 Service Unavailable errors reported by external uptime alerts.

BiblioCommons has acknowledged a broader issue affecting BiblioCore sites and indicated that its engineers are actively investigating the cause of these errors.

City of Pleasanton IT is monitoring the situation and will share updates from BiblioCommons as they become available or when service is restored.
Jul 23, 15:48 PDT
Jul 23, 2026
Jul 22, 2026
Munis Release/Approve Workflow Failure
Resolved - A fix has been applied and resolution confirmed. Release and Approval workflows across Contract Management, General Ledger, Accounts Payable, Personnel Actions, and Timesheet/Payroll are now functioning normally.
Jul 22, 08:47 PDT
Update - We are continuing to work on a fix for this issue.
Jul 22, 08:46 PDT
Identified - The root cause has been identified: the Munis service account (TylerMunis) used for SMTP authentication had an expired password in Microsoft 365, which broke SMTP relay authentication and caused failures in Release and Approval workflows across Contract Management, General Ledger, Accounts Payable, Personnel Actions, and Timesheet/Payroll. A fix has been applied and is being verified. We will provide a final update once resolution is confirmed.
Jul 21, 14:00 PDT
Investigating - We are currently experiencing issues with Tyler Munis affecting Release and Approval workflows across Contract Management, General Ledger, Accounts Payable, Personnel Actions, and Timesheet/Payroll. Affected users are seeing "Error 12230: Unable to authenticate the specified user" when releasing contracts, journal entries, or invoices, and some users are experiencing approvals (including timesheets) that fail to submit without an error message. A case has been opened with Tyler Support, and we are actively working with them to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience.
Jul 21, 10:41 PDT
Jul 21, 2026
Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

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