Experiencing Issues with Claude Claude Cowork

Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov Operational
Pleasanton Library Systems Operational
Pleasanton Library Web Page Operational
Utility Billing Payment Portal Operational
Pleasanton Recreation (CivicRec) Operational
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
Laserfiche - Public Records Search Operational
Internet Service Operational
GovQA Public Records Request Operational
City Council Video and Audio Streaming Operational
www.inpleasanton.com Operational
www.firehousearts.org Operational
www.pleasantonpermits.com Operational
Land Management / Permitting System Operational
Voice Permit System Operational
Pleasanton Police: Crime & Activity Map (RIMS) Operational
E-Mail Communications Operational
Telephone and VoiceMail Operational
Online Business License Renewal Operational
GIS City Viewer Operational
Local and Wide Area Network Operational
CityShare - SharePoint System Operational
FileTrail Operational
Tyler Munis - Selfservice Portal Operational
Tyler Munis - Financial/HRMS System Operational
Help Center - Helpdesk System Operational
Microsoft Teams Operational
Cashiering System - BridgePay Operational
File & Data Server Operational
SharePoint Online (Progress Intranet) Operational
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
OpenText - XMEDIUS Fax Services Operational
E-FORMS Platform (Jotform) Operational
Veoci Operational
Telestaff Operational
Splashtop Remote Desktop Operational
DigEplan Operational
Utility Billing IVR Operational
Adobe Creative Cloud Operational
DocuSign Operational
Dog License System Operational
IT Servers Operational
Grammarly Operational
Microsoft 365 Operational
Monday.com Operational
Internal Software & Applications Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude Claude Cowork Degraded Performance
monday.com Platform Operational
monday.com Dashboards Operational
monday.com Login / SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
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Library Systems - Uptime
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Utility Billing Payment Portal - Uptime
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Pleasanton Recreation (CivcRec)
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firehousearts.org
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Pleasanton Online Permit System - Uptime
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Tyler Munis - Selfservice Portal
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Laserfiche - Public Records Search - Uptime
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Internet Connectivity
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CivicClerk - Public Meetings: Agenda, Livestream
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Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Tyler Munis Financial/HRMS Service Disruption
Resolved - This incident is considered resolved. No further monitoring is planned. Please continue to report any issues to the IT Service Desk.
Sep 8, 11:14 PDT
Monitoring - Maintenance was performed last evening to address the remaining Tyler Munis Financial/HRMS service issues. During troubleshooting, Tyler Technologies identified that an automated update from the prior evening had not applied successfully, which may have contributed to the disruption.

Tyler Technologies’ availability and support during the incident were limited; however, their assistance helped identify this potential cause. We will continue to monitor the system and gather user feedback to confirm that services remain stable. Please report any continuing issues to the IT Service Desk.
Sep 5, 12:57 PDT
Investigating - Tyler Technology is actively investigating remaining issues affecting certain Tyler Munis Financial/HRMS functions.

Staff may be unable to complete Accounts Payable invoice entry and approval, Accounts Receivable payment entry and bill inquiry, cashiering and point-of-sale payment processing, lockbox payment processing, and import-file posting. Some users may also be unable to retrieve invoice-copy PDFs from approval queues.

The Tyler Munis Employee Self-Service portal remains operational. Please report any additional Munis issues to the IT Service Desk so they can be documented and shared with Tyler Technology. Updates will be provided as more information becomes available.
Sep 4, 15:34 PDT
Update - Services remain restored; however, we seem to have some collateral damage - we are receiving a small number of reports of minor issues within certain Munis modules. If you experience an issue, please report it to the Service Desk so we can investigate and track it.

We will continue to monitor the system for stability
Sep 4, 10:17 PDT
Monitoring - The issue affecting the Tyler Munis Employee Self-Service (ESS) portal and certain Munis modules has been remedied. Services have been restored, and we will continue to monitor the system for stability.

Not something we like to start off our Friday and weekends with... Thank you for your patience, and we apologize for any inconvenience this disruption may have caused.
Sep 4, 09:07 PDT
Update - In addition, certain modules within Tyler Munis are currently inoperable. Staff may experience issues accessing ESS and completing some Munis functions. Updates will be provided as more information becomes available.
Sep 4, 07:54 PDT
Investigating - We are currently investigating an outage affecting the Tyler Munis Employee Self-Service (ESS) portal.

Employees may be unable to access ESS at this time. The Munis ERP system remains operational.

Updates will be provided as more information becomes available.
Sep 4, 07:51 PDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Sep 4, 2026

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Selectron Maintenance 8/27/26
Completed - The scheduled maintenance has been completed.
Aug 28, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 18:00 PDT
Scheduled - Selectron will be performing scheduled maintenance on their hosted solutions environment. During the maintenance window, phone and internet services, as well as access to the Relay Portal and Command Center, will be interrupted intermittently while updates to our environment are applied.

Phases:

Phase 1
Time: 6:00 PM – 9:00 PM
Impact: Hosted Solutions Maintenance

Phase 2
Time: 9:01 PM – 12:00 AM
Impact: Relay Portal Maintenance
Aug 25, 10:12 PDT
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