Selectron Maintenance 8/27/26
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 2026 - 18:00 PDT
Scheduled - Selectron will be performing scheduled maintenance on their hosted solutions environment. During the maintenance window, phone and internet services, as well as access to the Relay Portal and Command Center, will be interrupted intermittently while updates to our environment are applied.

Phases:

Phase 1
Time: 6:00 PM – 9:00 PM
Impact: Hosted Solutions Maintenance

Phase 2
Time: 9:01 PM – 12:00 AM
Impact: Relay Portal Maintenance
Aug 27, 2026 18:00 - Aug 28, 2026 00:00 PDT
Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Systems Operational
90 days ago
99.9 % uptime
Today
Pleasanton Library Web Page Operational
90 days ago
100.0 % uptime
Today
Utility Billing Payment Portal Under Maintenance
90 days ago
100.0 % uptime
Today
Pleasanton Recreation (CivicRec) Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
100.0 % uptime
Today
Laserfiche - Public Records Search Operational
90 days ago
100.0 % uptime
Today
Internet Service Operational
90 days ago
100.0 % uptime
Today
GovQA Public Records Request Operational
90 days ago
100.0 % uptime
Today
City Council Video and Audio Streaming Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
100.0 % uptime
Today
Land Management / Permitting System Operational
90 days ago
99.61 % uptime
Today
Voice Permit System Under Maintenance
90 days ago
100.0 % uptime
Today
Pleasanton Police: Crime & Activity Map (RIMS) Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications Operational
90 days ago
100.0 % uptime
Today
Telephone and VoiceMail Operational
90 days ago
100.0 % uptime
Today
Online Business License Renewal Operational
90 days ago
100.0 % uptime
Today
GIS City Viewer Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network Operational
90 days ago
100.0 % uptime
Today
CityShare - SharePoint System Operational
90 days ago
100.0 % uptime
Today
FileTrail Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Financial/HRMS System Operational
90 days ago
100.0 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay Operational
90 days ago
100.0 % uptime
Today
File & Data Server Operational
90 days ago
100.0 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
99.66 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
E-FORMS Platform (Jotform) Operational
90 days ago
100.0 % uptime
Today
Veoci Operational
90 days ago
100.0 % uptime
Today
Telestaff Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan Operational
90 days ago
99.61 % uptime
Today
Utility Billing IVR Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud Operational
90 days ago
100.0 % uptime
Today
DocuSign Operational
90 days ago
100.0 % uptime
Today
Dog License System Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
100.0 % uptime
Today
Grammarly Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Monday.com Operational
90 days ago
100.0 % uptime
Today
Internal Software & Applications Operational
90 days ago
100.0 % uptime
Today
Claude claude.ai Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude Claude Cowork Operational
monday.com Platform Operational
monday.com Dashboards Operational
monday.com Login / SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
Tyler Munis - Selfservice Portal
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Laserfiche - Public Records Search - Uptime
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Internet Connectivity
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CivicClerk - Public Meetings: Agenda, Livestream
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Aug 27, 2026

Unresolved incident: Selectron Maintenance 8/27/26.

Aug 26, 2026
LPFD-DC01 server migration on 08/26/26 @ 10:30pm PST
Completed - The scheduled maintenance has been completed.
Aug 26, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 22:30 PDT
Scheduled - IT will be migrating the LPFD-DC01 server to a new hardware location on Wednesday 08/26 at 10:30pm PST. This may effect network logins on LPFD PCs at LPFD HQ and the LPFD Stations during this maintenance window. Note: Services may not be disrupted since LPFD-DC01 works in conjunction with LPFD-DC02 for user logins and DC02 will be live during the maintenance. If you have any questions or concerns, please contact the IT department at itrequest@cityofpleasantonca.gov.
Aug 26, 15:25 PDT
Aug 25, 2026
WordPress Asset/ File Manager are no longer visible or accessible
Resolved - We are glad to report that this incident has been resolved. Assigned Web editors can access the File Manager and make necessary updates to weblinks.
Aug 25, 13:03 PDT
Monitoring - Hello, I hope weekend is going well for everyone. We apply fix to the problem and actively monitor the incident. While we don't have a definitive answer, a recent routine Plugin update is a probable suspect.
Aug 22, 21:14 PDT
Update - What we know so far:
- The issue is affecting multiple departments across the Asset Manager
- Folders that previously existed are simply gone — this is not a permissions issue
- Existing links that point to the folder paths are still in place, but the folders themselves are not visible in the Asset / File Manager

What to do if you're affected:
- Do not delete or modify any existing Elementor links that reference the old paths — they may still be functioning even though the folder isn't visible in the manager
- If you need to upload a file, please submit web request and IT web team can assist with a manual upload in the meantime.
- Web editor can continue making web content update, and IT web team will upload files and provide the file path.
Aug 21, 16:53 PDT
Investigating - We've received multiple reports from city staff that previously available department folders in the WordPress Asset Manager are no longer visible or accessible. This appears to be a system-wide issue affecting the folder structure, not isolated to a single user or department.
Aug 21, 16:48 PDT
Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026
Aug 21, 2026
Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

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