Get webhook notifications whenever City of Pleasanton Systems creates an incident, updates an incident, resolves an incident or changes a component status.
Completed -
The scheduled maintenance has been completed.
Jan 31, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 22:00 PST
Scheduled -
IT will be migrating the Fire-shared server at LPFD to new hardware starting at 10pm PST on 01/30/26. . The server will experience about 10-15 minutes of downtime with the entire migration taking about 2 hours to complete. We ask that LPFD users save any active documents accessed on fire-shared by 9pm PST on Friday 01/30/26 to avoid an data loss on active documents. If you have any questions or concerns, please contact the Pleasanton IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Jan 29, 16:17 PST
Resolved -
The issue affecting PSI software has been resolved by IT. Users should now be able to access the system normally.
Jan 29, 16:11 PST
Investigating -
Our IT team is currently investigating an issue affecting PSI software, both internal access as well as Online renewal access. We will share updates as they become available.
Jan 29, 16:05 PST
Completed -
The scheduled maintenance has been completed.
Jan 28, 23:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:00 PST
Scheduled -
IT will be migrating the following LPFD servers to new hardware starting at 10pm PST on 01/28/26. Fire-RMS and fire-fpb-2023. Each server will experience about 10-15 minutes of downtime with the entire migration taking about 90 minutes to complete. If you have any questions or concerns, please contact the Pleasanton IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Jan 28, 10:58 PST
Completed -
The scheduled maintenance has been completed.
Jan 27, 23:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 PST
Scheduled -
IT will be migrating the following LPFD servers to new hardware starting at 10pm PST on 01/27/26. Fire-rescuenet, fire-sql01, fire-ts-sandbox. Each server will experience about 10-15 minutes of downtime with the entire migration taking about 90 minutes to complete. If you have any questions or concerns, please contact the Pleasanton IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Jan 26, 16:16 PST
Completed -
The scheduled maintenance has been completed.
Jan 26, 23:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 PST
Scheduled -
IT will be migrating the following LPFD servers to new hardware starting at 10pm PST on 01/26/26. Fire-app, Fire-fpb, Fire-intra, Fire-mapping, Fire-print-server. Each server will experience about 10-15 minutes of downtime with the entire migration taking about 90 minutes to complete. If you have any questions or concerns, please contact the Pleasanton IT department at itrequest@cityofpleasantonca.gov or 925-931-5083.
Jan 26, 15:23 PST
Completed -
The scheduled maintenance has been completed.
Jan 24, 08:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 07:00 PST
Scheduled -
Tyler Munis will undergo scheduled maintenance from 6:00 AM to 7:00 AM on Saturday, 1/24/2026. The following services may experience a 10-to-20-minute interruption during this maintenance window: Self-Service (ESS), Tyler Munis, and some cashiering systems.
Jan 23, 11:21 PST
Resolved -
The issues have been resolved. Thank you for your patience.
Jan 21, 14:33 PST
Investigating -
We are currently receiving multiple reports of issues affecting Tyler Munis, including applications and Employee Self-Service (ESS). Our team is actively investigating the matter and working to identify the root cause. We will provide updates as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Jan 20, 23:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 22:00 PST
Scheduled -
Tyler Munis will undergo scheduled maintenance from 10:00 PM to 11:00 PM on 1/20/2026. The following services will be impacted: Self-Service (ESS), Tyler Munis, and some cashiering systems.
Jan 20, 13:48 PST