Monitoring - Hello, I hope weekend is going well for everyone. We apply fix to the problem and actively monitor the incident. While we don't have a definitive answer, a recent routine Plugin update is a probable suspect.
Aug 22, 2026 - 21:14 PDT
Aug 22, 2026 - 21:14 PDT
Update - What we know so far:
- The issue is affecting multiple departments across the Asset Manager
- Folders that previously existed are simply gone — this is not a permissions issue
- Existing links that point to the folder paths are still in place, but the folders themselves are not visible in the Asset / File Manager
What to do if you're affected:
- Do not delete or modify any existing Elementor links that reference the old paths — they may still be functioning even though the folder isn't visible in the manager
- If you need to upload a file, please submit web request and IT web team can assist with a manual upload in the meantime.
- Web editor can continue making web content update, and IT web team will upload files and provide the file path.
Aug 21, 2026 - 16:53 PDT
- The issue is affecting multiple departments across the Asset Manager
- Folders that previously existed are simply gone — this is not a permissions issue
- Existing links that point to the folder paths are still in place, but the folders themselves are not visible in the Asset / File Manager
What to do if you're affected:
- Do not delete or modify any existing Elementor links that reference the old paths — they may still be functioning even though the folder isn't visible in the manager
- If you need to upload a file, please submit web request and IT web team can assist with a manual upload in the meantime.
- Web editor can continue making web content update, and IT web team will upload files and provide the file path.
Aug 21, 2026 - 16:53 PDT
Investigating - We've received multiple reports from city staff that previously available department folders in the WordPress Asset Manager are no longer visible or accessible. This appears to be a system-wide issue affecting the folder structure, not isolated to a single user or department.
Aug 21, 2026 - 16:48 PDT
Aug 21, 2026 - 16:48 PDT
www.cityofpleasantonca.gov
Degraded Performance
Pleasanton Library Systems
Operational
Pleasanton Library Web Page
Operational
Utility Billing Payment Portal
Operational
Pleasanton Recreation (CivicRec)
Operational
Public Meetings - Agenda and LiveStream (CivicClerk)
Operational
Laserfiche - Public Records Search
Operational
Internet Service
Operational
GovQA Public Records Request
Operational
City Council Video and Audio Streaming
Operational
www.inpleasanton.com
Operational
www.firehousearts.org
Operational
www.pleasantonpermits.com
Operational
Land Management / Permitting System
Operational
Voice Permit System
Operational
Pleasanton Police: Crime & Activity Map (RIMS)
Operational
E-Mail Communications
Operational
Telephone and VoiceMail
Operational
Online Business License Renewal
Operational
GIS City Viewer
Operational
Local and Wide Area Network
Operational
CityShare - SharePoint System
Operational
FileTrail
Operational
Tyler Munis - Selfservice Portal
Operational
Tyler Munis - Financial/HRMS System
Operational
Help Center - Helpdesk System
Operational
Microsoft Teams
Operational
Cashiering System - BridgePay
Operational
File & Data Server
Operational
SharePoint Online (Progress Intranet)
Operational
Zoom Telephone Services
Operational
Zoom Zoom Meetings
Operational
Zoom Zoom Video Webinars
Operational
Global Protect (remote access)
Operational
OpenText - XMEDIUS Fax Services
Operational
E-FORMS Platform (Jotform)
Operational
Veoci
Operational
Telestaff
Operational
Splashtop Remote Desktop
Operational
DigEplan
Operational
Utility Billing IVR
Operational
Adobe Creative Cloud
Operational
DocuSign
Operational
Dog License System
Operational
IT Servers
Operational
Grammarly
Operational
Microsoft 365
Operational
Monday.com
Operational
Internal Software & Applications
Operational
Claude claude.ai
Operational
Claude claude.ai
Operational
Claude claude.ai
Operational
Claude claude.ai
Operational
Claude Claude Cowork
Operational
monday.com Platform
Operational
monday.com Dashboards
Operational
monday.com Login / SSO
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.