Monitoring - Tyler Technologies has resolved the immediate issue affecting access to certain Tyler Munis Central modules, including Vendor Central, Contracts Central, and UB Central.

Users should now be able to sign in and resume normal work. IT has confirmed that access is working in testing. Tyler has advised that this was a known issue and that a permanent fix is planned for an upcoming release.

We will continue to monitor the service and provide an update if additional issues are reported.

Sep 25, 2026 - 12:46 PDT
Update - We have confirmed that this issue is affecting only certain Tyler Munis modules, including Vendor Central, Contracts Central, and UB Central. Other Munis functionality remains available.

Tyler Technologies has received reports of similar issues from multiple locations and is actively investigating. A critical support case has been opened on the City’s behalf.

The City’s IT team is monitoring the vendor case and will provide another update when additional information is available.

Sep 25, 2026 - 09:17 PDT
Investigating - We are investigating reports that some users are unable to access Tyler Munis modules, including Vendor Central, Contracts Central, and UB Central. Affected users may receive an “Okta 400 Bad Request” error when attempting to sign in.

IT is actively investigating the issue and will provide an update as more information becomes available.

Sep 25, 2026 - 08:05 PDT
www.cityofpleasantonca.gov Operational
Pleasanton Library Systems Operational
Pleasanton Library Web Page Operational
Utility Billing Payment Portal Operational
Pleasanton Recreation (CivicRec) Operational
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
Laserfiche - Public Records Search Operational
Internet Service Operational
GovQA Public Records Request Operational
City Council Video and Audio Streaming Operational
www.inpleasanton.com Operational
www.firehousearts.org Operational
www.pleasantonpermits.com Operational
Land Management / Permitting System Operational
Voice Permit System Operational
Pleasanton Police: Crime & Activity Map (RIMS) Operational
E-Mail Communications Operational
Telephone and VoiceMail Operational
Online Business License Renewal Operational
GIS City Viewer Operational
Local and Wide Area Network Operational
CityShare - SharePoint System Operational
FileTrail Operational
Tyler Munis - Selfservice Portal Operational
Tyler Munis - Financial/HRMS System Operational
Help Center - Helpdesk System Operational
Microsoft Teams Operational
Cashiering System - BridgePay Operational
File & Data Server Operational
SharePoint Online (Progress Intranet) Operational
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
OpenText - XMEDIUS Fax Services Operational
E-FORMS Platform (Jotform) Operational
Veoci Operational
Telestaff Operational
Splashtop Remote Desktop Operational
DigEplan Operational
Utility Billing IVR Operational
Adobe Creative Cloud Operational
DocuSign Operational
Dog License System Operational
IT Servers Operational
Grammarly Operational
Microsoft 365 Operational
Monday.com Operational
Internal Software & Applications Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude Claude Cowork Operational
monday.com Platform Operational
monday.com Dashboards Operational
monday.com Login / SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
Tyler Munis - Selfservice Portal
Fetching
Laserfiche - Public Records Search - Uptime
Fetching
Internet Connectivity
Fetching
CivicClerk - Public Meetings: Agenda, Livestream
Fetching

Sep 26, 2026

No incidents reported today.

Sep 25, 2026

Unresolved incident: Tyler Munis Access Issues.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.