Update - From BridgePay - Posted 2/24/26 10:32 PST: We have received approval from several processors and working quickly to bring gateways back online. We have begun direct outreach to partners with details regarding Go Live specifics. Restorations will occur in a phased and controlled manner to ensure stability and accuracy. We will provide updates as more details become available.
Feb 24, 2026 - 14:08 PST
Feb 24, 2026 - 14:08 PST
Update - We are pleased to share an important milestone in Bridgepay's recovery efforts. Bridgepay has received their Letter of Compliance, confirming completion of required security validations.
With this step achieved, Bridgepay teams are actively working with their processing partners to resume transaction processing. This process requires coordination and approval from processing partners. We will provide updates as more details become available.
Feb 23, 2026 - 08:52 PST
With this step achieved, Bridgepay teams are actively working with their processing partners to resume transaction processing. This process requires coordination and approval from processing partners. We will provide updates as more details become available.
Feb 23, 2026 - 08:52 PST
Update - Bridgepay continues to make strong progress in their recovery efforts and restoration planning. This week, they have focused on preparing for the safe and orderly return of services.
Bridgepay is currently working with their incident response and recovery partners to complete final security validations and obtain formal attestation of security. Once this process is complete, Bridgepay will move forward with their processing partners to reestablish system connections.
While Bridgepay ise not yet able to provide a specific timeline, they are encouraged by the progress made and will share more definitive timing soon. We appreciate your continued patience and will keep you informed as we gain further clarity.
Feb 20, 2026 - 08:08 PST
Bridgepay is currently working with their incident response and recovery partners to complete final security validations and obtain formal attestation of security. Once this process is complete, Bridgepay will move forward with their processing partners to reestablish system connections.
While Bridgepay ise not yet able to provide a specific timeline, they are encouraged by the progress made and will share more definitive timing soon. We appreciate your continued patience and will keep you informed as we gain further clarity.
Feb 20, 2026 - 08:08 PST
Update - Bridgepay continues make meaningful progress, and they have achieved several important milestones this week. While specific timelines are not yet finalized, we are hopeful to be able to provide that soon. We will continue to keep you informed as we gain further clarity.
Feb 19, 2026 - 09:37 PST
Feb 19, 2026 - 09:37 PST
Identified - The recovery efforts continue to move forward. We will provide more details as they become available.
Feb 17, 2026 - 06:58 PST
Feb 17, 2026 - 06:58 PST
Update - There is positive progress in the recovery efforts, and we are hopeful services may be restored within the next week.
We will provide updates regularly and thank you for your continued patience.
Feb 11, 2026 - 13:53 PST
We will provide updates regularly and thank you for your continued patience.
Feb 11, 2026 - 13:53 PST
Update - Bridgepay continues to actively work through the ongoing cybersecurity incident with internal resources and external specialists. At this time, there are no material updates to share and services remain unavailable.
We will continue to post updates as progress is made.
Thank you for your continued patience.
Feb 11, 2026 - 13:40 PST
We will continue to post updates as progress is made.
Thank you for your continued patience.
Feb 11, 2026 - 13:40 PST
Update - Bridgepay continues to actively work through the ongoing cybersecurity incident alongside internal teams and external specialists. At this time, services remain unavailable.
Bridgepay is making progress in their investigation and expect to have more clarity around a timeline within the next 24–48 hours. We will provide another update as soon as additional information becomes available.
Thank you for your continued patience.
Feb 10, 2026 - 11:54 PST
Bridgepay is making progress in their investigation and expect to have more clarity around a timeline within the next 24–48 hours. We will provide another update as soon as additional information becomes available.
Thank you for your continued patience.
Feb 10, 2026 - 11:54 PST
Update - Bridgepay continues to actively work through the ongoing cybersecurity incident alongside internal teams and external specialists. At this time, services remain unavailable.
Bridgepay is making progress in their investigation and expect to have more clarity around a timeline within the next 24–48 hours. We will provide another update as soon as additional information becomes available.
Thank you for your continued patience.
Feb 09, 2026 - 13:26 PST
Bridgepay is making progress in their investigation and expect to have more clarity around a timeline within the next 24–48 hours. We will provide another update as soon as additional information becomes available.
Thank you for your continued patience.
Feb 09, 2026 - 13:26 PST
Update - We are currently experiencing a payment processing issue related to an incident with BridgePay, our payment processing vendor.
At this time, payment services relying on Bridgepay payment processing is unavailable. BridgePay continues to investigate the issue and work towards restoring full functionality as quickly as possible.
We will provide additional updates as more information becomes available. Thank you for your patience.
Feb 06, 2026 - 13:57 PST
At this time, payment services relying on Bridgepay payment processing is unavailable. BridgePay continues to investigate the issue and work towards restoring full functionality as quickly as possible.
We will provide additional updates as more information becomes available. Thank you for your patience.
Feb 06, 2026 - 13:57 PST
Investigating - Bridgepay is experiencing a system-wide service disruption. They have identified that this outage is related to a cybersecurity incident and are actively investigating with their internal teams and external specialists including the FBI.
At this time, there is no estimated timeframe for full restoration of services. Bridgepay is working diligently to assess the impact, contain the issue, and restore systems as quickly and safely as possible.
We will provide additional updates as more information becomes available. We appreciate your patience and understanding during this time.
Feb 06, 2026 - 07:42 PST
At this time, there is no estimated timeframe for full restoration of services. Bridgepay is working diligently to assess the impact, contain the issue, and restore systems as quickly and safely as possible.
We will provide additional updates as more information becomes available. We appreciate your patience and understanding during this time.
Feb 06, 2026 - 07:42 PST
Investigating - We are currently investigating a VMware infrastructure issue that is impacting the EMS Room Reservation system and Mitel phone/voicemail services.
At this time, we have identified that the affected virtual machines are experiencing connectivity and performance instability within the VMware environment.
Thank you for your patience while we work to resolve the issue.
Feb 24, 2026 - 09:54 PST
At this time, we have identified that the affected virtual machines are experiencing connectivity and performance instability within the VMware environment.
Thank you for your patience while we work to resolve the issue.
Feb 24, 2026 - 09:54 PST
Monitoring - A fix has been applied and we are monitoring network connectivity, servers that were having connection issues have been stable.
Thank you for your patience during this issue.
Feb 23, 2026 - 08:13 PST
Thank you for your patience during this issue.
Feb 23, 2026 - 08:13 PST
Investigating - We are currently experiencing a partial outage impacting Mitel desk phones, the Mitel app, and main incoming lines related to server infrastructure.
Impacted Services:
Desk phone connectivity and call handling
Mitel desktop application access
Main line inbound and outbound calling
We are actively investigating the underlying cause within the server infrastructure and working to restore full service as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Feb 19, 2026 - 09:42 PST
Impacted Services:
Desk phone connectivity and call handling
Mitel desktop application access
Main line inbound and outbound calling
We are actively investigating the underlying cause within the server infrastructure and working to restore full service as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your patience and understanding.
Feb 19, 2026 - 09:42 PST
www.cityofpleasantonca.gov
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Pleasanton Recreation (CivicRec)
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Major Outage
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