Tyler Munis Server Reboot – Brief Outage
Monitoring - The server is back online, and we are continuing to monitor it. Thank you for your patience.
Nov 10, 2026 - 10:45 PST
Update - Munis is currently unavailable, and users cannot log in. IT has identified an issue affecting the database server and is moving it to alternate infrastructure to restore service.

We do not yet have an estimated restoration time.

We’ll send another all-staff update once service has been restored and tested. You can also check the IT status page for updates: https://status.cityofpleasantonca.gov/

Thank you for your patience.

Information Technology
Nov 10, 2026 - 10:04 PST
Identified - Munis is still slow, and some pages may not load. The cause is an ongoing issue with our VMware server environment. IT is actively working to resolve it. Thank you for your patience. We’ll keep you posted as we make progress.
Nov 10, 2026 - 08:26 PST
Update - A system reboot was done today, but it did not resolve the issue. We are currently investigating our servers. Munis is still available, but some pages may load slowly. We’ll post more updates here as we learn more..
Nov 09, 2026 - 15:34 PST
Investigating - IT will reboot the Tyler Munis server today, Monday, November 9, starting at 2:10 PM. This follows repairs to the server infrastructure that caused the recent slowness and outages.

Munis and Employee Self Service (ESS) will be unavailable for about [15–30 minutes]. Please save your work and log out now.

We’ll post an update here once the reboot is complete and Munis is available again.
Nov 09, 2026 - 14:08 PST
Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov Operational
Pleasanton Library Systems Operational
Pleasanton Library Web Page Operational
Utility Billing Payment Portal Operational
Pleasanton Recreation (CivicRec) Operational
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
Laserfiche - Public Records Search Operational
Internet Service Operational
GovQA Public Records Request Operational
City Council Video and Audio Streaming Operational
www.inpleasanton.com Operational
www.firehousearts.org Operational
www.pleasantonpermits.com Operational
Land Management / Permitting System Operational
Voice Permit System Operational
Pleasanton Police: Crime & Activity Map (RIMS) Operational
E-Mail Communications Operational
Telephone and VoiceMail Operational
Online Business License Renewal Operational
GIS City Viewer Operational
Local and Wide Area Network Operational
CityShare - SharePoint System Operational
FileTrail Operational
Tyler Munis - Selfservice Portal Partial Outage
Tyler Munis - Financial/HRMS System Operational
Help Center - Helpdesk System Operational
Microsoft Teams Operational
Cashiering System - BridgePay Operational
File & Data Server Operational
SharePoint Online (Progress Intranet) Operational
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
OpenText - XMEDIUS Fax Services Operational
E-FORMS Platform (Jotform) Operational
Veoci Operational
Telestaff Operational
Splashtop Remote Desktop Operational
DigEplan Operational
Utility Billing IVR Operational
Adobe Creative Cloud Operational
DocuSign Operational
Dog License System Operational
IT Servers Operational
Grammarly Operational
Microsoft 365 Operational
Monday.com Operational
Internal Software & Applications Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude claude.ai Operational
Claude Claude Cowork Operational
monday.com Platform Operational
monday.com Dashboards Operational
monday.com Login / SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
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Library Systems - Uptime
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Utility Billing Payment Portal - Uptime
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Pleasanton Recreation (CivcRec)
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firehousearts.org
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Pleasanton Online Permit System - Uptime
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Tyler Munis - Selfservice Portal
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Laserfiche - Public Records Search - Uptime
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Internet Connectivity
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CivicClerk - Public Meetings: Agenda, Livestream
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Nov 10, 2026

Unresolved incident: Tyler Munis Server Reboot – Brief Outage.

Nov 9, 2026

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Tyler Down - Service Disruption
Resolved - This incident has been resolved.
Nov 3, 15:17 PST
Monitoring - The server is back up, and Tyler modules are now available. IT will continue monitoring to ensure everything remains stable.
Nov 3, 12:32 PST
Investigating - We are currently experiencing a service interruption due to an unexpected VMware server reboot. The server is currently going through the startup process, and Tyler services may be unavailable to users during this time.

IT is actively working to restore services. We anticipate the system will be back online shortly and will provide updates as they become available.
Nov 3, 12:11 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 09:39 PST
Update - Access to Tyler modules has been restored. IT is continuing to monitor the system to ensure services remain stable.
Nov 3, 09:36 PST
Update - Access to Tyler modules has been restored. IT is continuing to monitor the system to ensure services remain stable.
Nov 3, 09:36 PST
Investigating - We are currently investigating an issue affecting access to Tyler modules. Users are able to open the application page, but it remains stuck on the loading screen with a blue progress bar and does not fully load.
Nov 3, 08:42 PST

Nov 2, 2026

Tyler Munis Upgrade
Completed - Hello, the upgrade has been postponed for technical reasons. A new date will be selected soon.
Nov 2, 11:51 PST
Scheduled - Tyler Munis will undergo an upgrade 11/3 at 1am. The upgrade should be completed before business hours. During the upgrade all Tyler Munis services will be offline. If you have any questions or concerns, please feel free to contact the IT dept at 925-931-5083.

This will impact all Munis services:
- Employee Self Service (ESS)
- Tyler Munis application
- Cashiering systems
Nov 2, 10:50 PST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Tyler Munis down - All modules
Resolved - Tyler support assisted in bringing back the server.
Oct 30, 15:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 10:17 PDT
Update - We are continuing to investigate this issue.
Oct 30, 08:56 PDT
Investigating - Users are experiencing issue when logging into tyler and receiving the following error. "Bad configuration prevents application or service to start". Tyler Munis support has been contacted and looking at the issue.
Oct 30, 08:56 PDT
LPFD Station 2 power outage - network and phone unavailable
Resolved - This incident has been resolved.
Oct 30, 08:57 PDT
Update - We are continuing to work on a fix for this issue.
Oct 23, 11:40 PDT
Identified - LPFD Station 2 experienced an unexpected power outage at 11pm on 10/22/26. The Station has a power switch to be able to cut over to generator power, but that switch has been discovered to be a bad unit. There is work being done by support service replace the switch to bring power back to the facility.
Oct 23, 11:40 PDT

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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