Munis Incident
Monitoring - Thank you for your patience. All Tyler Munis-related services have been restored. (Hub, Munis, Cashiering, Centrals, workflows, TCM)
We will monitor the services for a bit before marking this resolved.
Apr 18, 2025 - 12:15 PDT
Update - We are aware that Tyler Munis, which had previously been restored, is currently experiencing issues again. Affected services include Employee Self Service (ESS), Munis Centrals, Tyler Cashiering, and Tyler Hub notifications. Our team is actively working with the vendor to investigate and resolve the issue as quickly as possible. We will provide further updates as they become available — thank you for your continued patience.
Apr 18, 2025 - 09:09 PDT
Update - Munis Centrals are back up as well as Cashiering and Tyler Hub. Support is still working on the ESS issue.

Thank you for your continued patience as we work towards a resolution.
Apr 17, 2025 - 14:32 PDT
Update - We are continuing to work on a fix for this issue.
Apr 17, 2025 - 13:12 PDT
Identified - Tyler Munis is currently down, affecting access to Employee Self Service (ESS), Munis Centrals, Tyler Cashiering, and Tyler Hub notifications. Our team is actively working to identify and resolve the issue. We will provide updates as more information becomes available and services are restored. Thank you for your patience and understanding.
Apr 17, 2025 - 12:57 PDT
Uptime over the past 90 days. View historical uptime.
www.cityofpleasantonca.gov ? Operational
90 days ago
99.47 % uptime
Today
Pleasanton Library Systems ? Operational
90 days ago
100.0 % uptime
Today
Pleasanton Library Web Page ? Operational
90 days ago
99.47 % uptime
Today
Utility Billing Payment Portal Operational
90 days ago
99.47 % uptime
Today
Pleasanton Recreation (CivicRec) ? Operational
90 days ago
100.0 % uptime
Today
Public Meetings - Agenda and LiveStream (CivicClerk) Operational
90 days ago
99.47 % uptime
Today
Laserfiche - Public Records Search ? Operational
90 days ago
99.47 % uptime
Today
Internet Service ? Operational
90 days ago
100.0 % uptime
Today
GovQA Public Records Request Operational
90 days ago
99.47 % uptime
Today
City Council Video and Audio Streaming ? Operational
90 days ago
100.0 % uptime
Today
www.inpleasanton.com ? Operational
90 days ago
100.0 % uptime
Today
www.firehousearts.org ? Operational
90 days ago
100.0 % uptime
Today
www.pleasantonpermits.com Operational
90 days ago
99.47 % uptime
Today
Land Management / Permitting System ? Operational
90 days ago
99.47 % uptime
Today
Voice Permit System ? Operational
90 days ago
100.0 % uptime
Today
www.trivalleyjobs.com Operational
90 days ago
100.0 % uptime
Today
E-Mail Communications ? Operational
90 days ago
100.0 % uptime
Today
Telephone and VoiceMail ? Operational
90 days ago
100.0 % uptime
Today
Online Business License Renewal Operational
90 days ago
100.0 % uptime
Today
Police Online Reporting System Operational
90 days ago
100.0 % uptime
Today
GIS City Viewer ? Operational
90 days ago
100.0 % uptime
Today
Local and Wide Area Network ? Operational
90 days ago
99.95 % uptime
Today
CityShare - SharePoint System ? Operational
90 days ago
100.0 % uptime
Today
FileTrail ? Operational
90 days ago
100.0 % uptime
Today
Tyler Munis - Selfservice Portal Operational
90 days ago
98.66 % uptime
Today
Tyler Munis - Financial/HRMS System ? Operational
90 days ago
99.92 % uptime
Today
Help Center - Helpdesk System Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams ? Operational
90 days ago
100.0 % uptime
Today
Cashiering System - BridgePay ? Operational
90 days ago
100.0 % uptime
Today
File & Data Server Operational
90 days ago
100.0 % uptime
Today
Fileshare (Accellion Kiteworks) ? Operational
90 days ago
100.0 % uptime
Today
SharePoint Online (Progress Intranet) Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Global Protect (remote access) Operational
90 days ago
99.87 % uptime
Today
OpenText - XMEDIUS Fax Services Operational
90 days ago
100.0 % uptime
Today
SeamlessDocs E-Form System ? Operational
90 days ago
100.0 % uptime
Today
Veoci ? Operational
90 days ago
100.0 % uptime
Today
Telestaff ? Operational
90 days ago
100.0 % uptime
Today
Splashtop Remote Desktop Operational
90 days ago
100.0 % uptime
Today
DigEplan ? Operational
90 days ago
100.0 % uptime
Today
Utility Billing IVR ? Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud ? Operational
90 days ago
100.0 % uptime
Today
DocuSign ? Operational
90 days ago
100.0 % uptime
Today
Dog License System ? Operational
90 days ago
100.0 % uptime
Today
IT Servers Operational
90 days ago
100.0 % uptime
Today
Grammarly ? Operational
90 days ago
99.94 % uptime
Today
Grammarly Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
www.cityofpleasantonca.gov - Uptime
Fetching
Library Systems - Uptime
Fetching
Utility Billing Payment Portal - Uptime
Fetching
Pleasanton Recreation (CivcRec)
Fetching
firehousearts.org
Fetching
Pleasanton Online Permit System - Uptime
Fetching
inpleasanton.com
Fetching
Tyler Munis - Selfservice Portal
Fetching
Laserfiche - Public Records Search - Uptime
Fetching
Internet Connectivity
Fetching
Apr 20, 2025

No incidents reported today.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
VPN Outage - GlobalProtect Unavailable
Resolved - The issue affecting GlobalProtect VPN connectivity has been resolved. Users should now be able to connect successfully without further interruption.

If you continue to experience any issues, please submit a ticket to the IT Helpdesk or contact the support team directly.

Thank you for your patience while we worked to restore service.
Apr 18, 10:53 PDT
Investigating - Impacted Service: Remote Access VPN (GlobalProtect)

We are currently experiencing an outage that is affecting our GlobalProtect VPN service. Users attempting to connect may be unable to establish a secure connection now.

Our IT team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as we learn more.

Thank you for your patience.
Apr 18, 08:12 PDT
Apr 17, 2025
ESS(Employee Self Service) is offline
Resolved - The issue with ESS has been resolved. Thank you for your patience while we corrected it.
Apr 17, 12:19 PDT
Investigating - We are currently investigating the issue.
Apr 17, 11:33 PDT
Apr 16, 2025
Zoom Service Outage
Resolved - From Zoom:

All Zoom services have been restored, if you are still having connection issues please flush your DNS cache and reconnect.

For Windows open a command prompt and type "ipconfig /flushdns"
For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"
Apr 16, 15:57 PDT
Update - We are continuing to investigate this issue.
Apr 16, 13:01 PDT
Investigating - We are aware of a widespread Zoom service disruption affecting users' ability to join meetings, sign in, or access the Zoom website. The outage began around 12:00 PM PT and is impacting multiple services.

Zoom has acknowledged the issue and is actively investigating.

We will continue to monitor the situation and provide updates as more information becomes available.​

Thank you for your patience.
Apr 16, 13:00 PDT
Apr 15, 2025
Accela security maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 18:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:15 PDT
Scheduled - We will be performing Accela security maintenance from 5:15 PM to 6:15 PM. There will be some brief interruptions to the aca site during the test. Thank you for your understanding.
Apr 15, 16:20 PDT
Apr 14, 2025
Scheduled Emergency Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 17:30 PDT
Scheduled - We will be performing scheduled emergency network maintenance from 5:30 PM to 6:30 PM. While interruptions are not expected, brief service disruptions may occur during this time.
Apr 14, 16:21 PDT
Scheduled Emergency Network Maintenance (No Impact to Library Operations)
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:00 PDT
Scheduled - This is to inform you that the CENIC network engineering team has scheduled emergency maintenance during the following time frame:

Start: 12:00 AM PDT, Monday, April 14, 2025

End: 5:00 AM PDT, Monday, April 14, 2025

Scope: Routing Configuration Updates

Status: Pending Maintenance

Details:
CENIC engineers will perform service-affecting configuration updates to improve convergence performance. This work involves updates to customer premises equipment (CPE) at several sites and backbone routers in Los Angeles and Sunnyvale.

Impact on Our Library Operations:
We anticipate no disruptions to our library operations during this maintenance window. This notice is provided for awareness only.

Loss of Connectivity: Pleasanton Public Library

If you have any questions or concerns, please feel free to reach out to our support team.
Apr 11, 13:54 PDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025
Tyler Munis Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 17:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:21 PDT
Scheduled - Tyler Munis will be undergoing scheduled maintenance Tuesday 4/8/2025 from 4:00 p.m. to around 6:00 p.m.
During this time, Tyler Munis and related applications should not be accessed.
Apr 8, 16:20 PDT
Apr 7, 2025
GIS infrastructure upgrade and maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 PDT
Scheduled - GIS enterprise system will be undergoing software maintenance and upgrade on Monday April 7th. The anticipated down time is projected to take 8 hours. During this period, gisViewer will remain available for access with little interruptions. ArcGIS Enterprise/Portal site will be unavailable during this period. Thank you for your understanding.
Apr 4, 08:54 PDT
Apr 6, 2025

No incidents reported.

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