Tyler Munis down - All modules

Incident Report for City of Pleasanton Systems

Resolved

Tyler support assisted in bringing back the server.
Posted Oct 30, 2026 - 15:20 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 30, 2026 - 10:17 PDT

Update

We are continuing to investigate this issue.
Posted Oct 30, 2026 - 08:56 PDT

Investigating

Users are experiencing issue when logging into tyler and receiving the following error. "Bad configuration prevents application or service to start". Tyler Munis support has been contacted and looking at the issue.
Posted Oct 30, 2026 - 08:56 PDT
This incident affected: Tyler Munis - Selfservice Portal and Tyler Munis - Financial/HRMS System.
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