Tyler Munis Server Reboot – Brief Outage

Incident Report for City of Pleasanton Systems

Update

A system reboot was done today, but it did not resolve the issue. We are currently investigating our servers. Munis is still available, but some pages may load slowly. We’ll post more updates here as we learn more..

Posted Nov 09, 2026 - 15:34 PST

Investigating

IT will reboot the Tyler Munis server today, Monday, November 9, starting at 2:10 PM. This follows repairs to the server infrastructure that caused the recent slowness and outages.

Munis and Employee Self Service (ESS) will be unavailable for about [15–30 minutes]. Please save your work and log out now.

We’ll post an update here once the reboot is complete and Munis is available again.

Posted Nov 09, 2026 - 14:08 PST

This incident affects: Tyler Munis - Selfservice Portal and Tyler Munis - Financial/HRMS System.