The BridgePay incident has now been fully resolved.
All impacted services have been restored and are functioning normally. We are continuing to actively monitor the environment to ensure stability and to prevent any recurrence.
We will provide further updates if necessary. Please let us know if you notice any additional issues.
Thank you for your patience and support.
Posted Mar 02, 2026 - 08:55 PST
Update
From BridgePay - Posted 2/24/26 10:32 PST: We have received approval from several processors and working quickly to bring gateways back online. We have begun direct outreach to partners with details regarding Go Live specifics. Restorations will occur in a phased and controlled manner to ensure stability and accuracy. We will provide updates as more details become available.
Posted Feb 24, 2026 - 14:08 PST
Update
We are pleased to share an important milestone in Bridgepay's recovery efforts. Bridgepay has received their Letter of Compliance, confirming completion of required security validations. With this step achieved, Bridgepay teams are actively working with their processing partners to resume transaction processing. This process requires coordination and approval from processing partners. We will provide updates as more details become available.
Posted Feb 23, 2026 - 08:52 PST
Update
Bridgepay continues to make strong progress in their recovery efforts and restoration planning. This week, they have focused on preparing for the safe and orderly return of services. Bridgepay is currently working with their incident response and recovery partners to complete final security validations and obtain formal attestation of security. Once this process is complete, Bridgepay will move forward with their processing partners to reestablish system connections. While Bridgepay ise not yet able to provide a specific timeline, they are encouraged by the progress made and will share more definitive timing soon. We appreciate your continued patience and will keep you informed as we gain further clarity.
Posted Feb 20, 2026 - 08:08 PST
Update
Bridgepay continues make meaningful progress, and they have achieved several important milestones this week. While specific timelines are not yet finalized, we are hopeful to be able to provide that soon. We will continue to keep you informed as we gain further clarity.
Posted Feb 19, 2026 - 09:37 PST
Identified
The recovery efforts continue to move forward. We will provide more details as they become available.
Posted Feb 17, 2026 - 06:58 PST
Update
There is positive progress in the recovery efforts, and we are hopeful services may be restored within the next week. We will provide updates regularly and thank you for your continued patience.
Posted Feb 11, 2026 - 13:53 PST
Update
Bridgepay continues to actively work through the ongoing cybersecurity incident with internal resources and external specialists. At this time, there are no material updates to share and services remain unavailable. We will continue to post updates as progress is made.
Thank you for your continued patience.
Posted Feb 11, 2026 - 13:40 PST
Update
Bridgepay continues to actively work through the ongoing cybersecurity incident alongside internal teams and external specialists. At this time, services remain unavailable. Bridgepay is making progress in their investigation and expect to have more clarity around a timeline within the next 24–48 hours. We will provide another update as soon as additional information becomes available.
Thank you for your continued patience.
Posted Feb 10, 2026 - 11:54 PST
Update
Bridgepay continues to actively work through the ongoing cybersecurity incident alongside internal teams and external specialists. At this time, services remain unavailable. Bridgepay is making progress in their investigation and expect to have more clarity around a timeline within the next 24–48 hours. We will provide another update as soon as additional information becomes available.
Thank you for your continued patience.
Posted Feb 09, 2026 - 13:26 PST
Update
We are currently experiencing a payment processing issue related to an incident with BridgePay, our payment processing vendor.
At this time, payment services relying on Bridgepay payment processing is unavailable. BridgePay continues to investigate the issue and work towards restoring full functionality as quickly as possible.
We will provide additional updates as more information becomes available. Thank you for your patience.
Posted Feb 06, 2026 - 13:57 PST
Investigating
Bridgepay is experiencing a system-wide service disruption. They have identified that this outage is related to a cybersecurity incident and are actively investigating with their internal teams and external specialists including the FBI.
At this time, there is no estimated timeframe for full restoration of services. Bridgepay is working diligently to assess the impact, contain the issue, and restore systems as quickly and safely as possible.
We will provide additional updates as more information becomes available. We appreciate your patience and understanding during this time.
Posted Feb 06, 2026 - 07:42 PST
This incident affected: Cashiering System - BridgePay and Utility Billing IVR.