Global Protect - VPN

Incident Report for City of Pleasanton Systems

Resolved

The GlobalProtect/Shadow Portal VPN outage related to licensing has been addressed, and service has been restored.

We apologize for the disruption this issue caused. The outage was traced to a licensing problem affecting the GlobalProtect/Shadow Portal, which prevented users from connecting to the VPN successfully. The licensing issue has now been corrected, and VPN access has been validated as operational.

Posted Jun 30, 2026 - 15:41 PDT

Identified

Access to GlobalProtect VPN and the Shadow Portal is currently unavailable. We are aware of the issue and are actively working to resolve it. At this time, the interruption appears to be related to a licensing issue. We will provide additional updates as we work through the problem.

Posted Jun 30, 2026 - 08:32 PDT

This incident affected: Global Protect (remote access).