I am pleased to inform you that during the scheduled website maintenance, we are able to resolve this issue. Web Editor can now logon using SSO. Your understanding and patience are greatly appreciated.
Posted Dec 11, 2025 - 16:02 PST
Update
We continue working to find fix for sso login. Please submit a ticket to Zendesk under web support if editing is needed. Thank you.
Posted Sep 08, 2025 - 15:52 PDT
Update
SSO remains unavailable for web users - please submit a ticket to web support if editing is needed. Thank you.
Posted Sep 02, 2025 - 05:53 PDT
Identified
The issue has been identified, and we are working on applying a patch. In the meantime, we have a workaround for web editor to edit web page, please submit a ticket to web support. Thank you.
Posted Aug 28, 2025 - 12:46 PDT
Investigating
We have been informed that web editors cannot login to make edits. We are currently investigating the cause. The web site is functioning as normal
Posted Aug 28, 2025 - 08:35 PDT
This incident affected: www.cityofpleasantonca.gov.